Science Of CX Episodes

April 22, 2022

Reynaldo Santana: Does It Make Sense to Setup a Not For Profit Too?

Reynaldo is a serial entrepreneur, author, speaker and expert in business development, smart real estate and technologies. He enjoys using his tech background to increase value, revenue and create efficient processes. One of ...

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April 20, 2022

Janine Hamner Holman - Unengaged Employees Lead to Very Poor CX

Janine Hamner Holman is an internationally recognized speaker, author, and expert on conscious leadership, organizational development, neurobiology, and what it takes to attract and retain world-class talent. As CEO of the J&...

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April 15, 2022

Joe Welu: FinTech CX Leader Talks on How to Build a Total Solution

Joe Welu is the founder and CEO of Total Expert, the fintech software leader that launched the first customer experience platform purpose-built for modern financial institutions. Since 2015, Joe has led Total Expert's vision,...

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April 13, 2022

Bruno Pešec: Intuition + Insights + Data = Better Decisions

Bruno Pešec helps business leaders innovate profitably. He is the rare innovator who can claim that he's worked on a regulation-defying freight train and an award-winning board game. In addition to his corporate experience wi...

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April 8, 2022

Stormie Andrews: Lead Gen Challenges in a CX-Centric World

Stormie Andrews is the co-founder of Yokel Local, Nevada’s premier inbound marketing agency located in Las Vegas. Since 2010, Yokel Local has helped organizations generate hundreds of millions in revenue by implementing strat...

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April 6, 2022

Terry Begue: You Have My Permission to Nit Pick

Terry Begue is the owner Begue Painting Inc. and the author of “Attract & Keep Customers for Life” As a business owner, International speaker and author, Terry is passionate about helping entrepreneurs and small business owne...

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April 4, 2022

Matt Ward: Is There Anything Better than Word of Mouth

In 2002 Matt began working with business owners through his digital marketing agency, inConcert Web Solutions, to improve their bottom line, gain more clients, and grow their respective businesses. He sold his agency in 2018 ...

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March 30, 2022

Ben Bressington: Unlock the Code to Personality & Influence

Benjamin Bressington is the CEO of Behavior Sales, a leading personality intelligence company. Benjamin is also a speaker and author of multiple books. With the latest book “People Ignorant: Unlocking Success, Confidence & In...

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March 25, 2022

Glenn Rudin: Would You Do Business With You?

Do your potential customers know why they should be buying from your company? Is your Message crystal clear? Glenn has been working in the Sales and Marketing fields for more than 25 years. He specializes in Messaging and Per...

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March 22, 2022

Ravi Pratap: Brands Now Have a Simple Secret Weapon To Win at CX

Ravi Pratap is the co-founder and Chief Technology Officer of Mobstac, a QR code generator and mobile marketing platform, where he is responsible for all technology strategy, product innovation, and engineering execution. Pri...

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March 16, 2022

Heather Bennett: Better Qualified Connections Through Personal Brandi…

Heather H. Bennett is a marketing strategist and personal brand coach that lives and works in Chicago, Illinois. Drawing from over 20 years of experience in brand marketing, research & development and personal branding, Heath...

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March 11, 2022

Will Haire: What Does Success Look Like as an Amazon Seller

Will is the Co-Founder and CEO of BellaVix. He has 8+ years of experience working in eCommerce. Will has also been fortunate to work with Seller Central, Vendor Central, Amazon Advertising Platform, and DSP. Will’s company, B...

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March 9, 2022

Peter Christian: Stories From a Great Career

Peter H. Christian was a founding partner and president of espi, a business consulting firm in Northeastern PA. Previously he was an Executive at Crayola Corporation. He has worked with 300+ clients in business development, p...

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March 4, 2022

Mike Hicks: Evolving Employee Engagement and Experience

Mike Hicks is a B2B software marketing veteran and recognized digital transformation thought leader with 20+ years’ experience leveraging technology to help global teams increase productivity and fuel innovation. As CMO of Be...

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Feb. 28, 2022

Michael Buzinksi: Rule of 26

Michael Buzinski is the Founder and CEO of Buzzbizz Media, an award-winning multimedia and marketing firm dedicated to the needs of small to medium-sized businesses, and nonprofits. He’s a USAF veteran and life-long entrepren...

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Feb. 25, 2022

Michael Unbroken: How to Think Unbroken

Michael’s journey is not dissimilar to that of millions of people around the world. He grew up in chaos. His mother was a drug addict and alcoholic, whilst his father abandoned him when he was barely 2 years old. Michael's …

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Feb. 18, 2022

Howard Tiersky: Winning Digital Customers

Howard Tiersky is the author of the WSJ bestselling book Winning Digital Customers: The Antidote to Irrelevance. He is also the founder of digital transformation agency, FROM, which has won over 100 awards for user experience...

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Feb. 16, 2022

Dr. Lance Knaub: Patient Experience in a Healthcare Business

Dr. Lance Knaub, Best Selling author of The 4% Break-Thru , and founder of Denali Consulting helps entrepreneurs with 6 figure businesses to avoid overwhelm and burnout, and instead create the life they love while they are sc...

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Feb. 11, 2022

Paul Ruppert: Why The Mobile Phone Business Grew at Lightning Speeds

Paul Ruppert is a CPaaS veteran mobile services executive, consultant and holder of 2 tech patents enabling global text messaging. He is a skilled negotiator with 25 years of experience at C-Level messaging, mobile and tech s...

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Feb. 9, 2022

Peter Voss: How a Serial AI Founder Sees the Future of AI

Peter Voss is a Serial Entrepreneur, Engineer, Inventor and a Pioneer in Artificial Intelligence. Peter started in electronics engineering, then fell in love with software. His first major success was developing a comprehensi...

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Feb. 4, 2022

Tom Shapiro: Rethink Lead Generation

Tom Shapiro is a B2B marketing leader bringing you lateral thinking and marketing innovation to unleash growth. Through the years, he has helped clients generate more than one million new business leads. Tom is the Author of ...

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Jan. 31, 2022

Patti Mara: UpSolutions (Customer Experience Before it Was a Term)

In her coaching and her business, Patti Mara is always looking for the “shifting point”—the piece of the puzzle that opens up a new level of results. Patti has spent over 20 years helping companies and individuals take a fres...

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Jan. 28, 2022

Charlotte Crabtree: If You Care Enough About Investing In Your Team's…

Charlotte Crabtree is the founder and head coach at Reflex Coaching. Equine-Facilitated Learning is the main practice that she leverages at her company; A practice where participants (either individually or as a group) work w...

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Jan. 14, 2022

Rama Sreenivasan: Remote Video is the Way to Your Customer's Hearts a…

Rama Sreenivasan is co-founder and CEO of Blitzz - a live, remote video support and inspection platform. Founded in 2017, Blitzz helps companies save time and money by getting things like home inspections, audits, and equipme...

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Jan. 12, 2022

Dave Erickson: Service CX - Match Customer Types to the Right Service…

Dave Erickson has 30 years of very diverse business experience covering marketing, sales, branding, licensing, publishing, product development, manufacturing, software development, PR, social media, advertising, SEO, SEM and ...

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Jan. 7, 2022

Mike Malatesta: An Entrepreneur's Career Experiences

Mike loves supporting and helping entrepreneurs bring their dreams to fruition, break through barriers, and achieve massive success. He’s lived in the entrepreneurial shoes since he was 26 and has been through - and still is...

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Jan. 5, 2022

RJ Grinshaw: Art & Science of Business - Intrapreneuship

RJ is the President and CEO for UniFi Equipment Finance; A wholly-owned subsidiary of the Bank of Ann Arbor. RJ joined Bank of Ann Arbor in August 2013 as an Executive Vice President and Chief Sales Officer. With more than …

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Dec. 31, 2021

John's Crazy Socks - Spreading Happiness One Pair of Socks at a Time

John and Mark Cronin are the father-son team that founded John’s Crazy Socks, the world’s largest sock store. John is an entrepreneur who just happens to have Down syndrome. John’s Crazy Socks is an internationally recognized...

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Dec. 29, 2021

Michael Solomon: Ramping Up Your Customer Engagement Machine

Michael Solomon is a professor of marketing in the Haub School of Business at Saint Joseph’s University in Philadelphia. He is also a marketing consultant and published Author of the most widely used book on consumer behavior...

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Dec. 22, 2021

Ryan Warriner: Frameworks to Pitch, Present and Sell

Ryan J. Warriner is the Director and Executive Coach of Professional Presentation Services. With over a decade of professional speaking experience and expertise, Ryan has mastered the science and art of presentations. He has ...

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Dec. 17, 2021

Daniel Blue: How to Develop Trust in Financial Markets

Daniel is an entrepreneur, podcaster, best-selling author, and speaker. He’s the owner of Quest Education, a company that helps entrepreneurs obtain capital for their companies, pay off high interest debt and make money tax f...

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Dec. 15, 2021

Alan Lazaros: Never Let Them Feel the Behind-The-Scenes

Alan Lazaros is a professional speaker & business coach specializing in helping businesses maximize their growth, impact & profitability online. He is also the Founder & Host of Next Level University, a Global Top 100 Self-Im...

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Dec. 10, 2021

James Hipkin: The 5 Ways Customers Contribute Revenue

Over a 40 years career, James worked in marketing and advertising at a high level. Since 2010, he has built his clients’ businesses with digital marketing. James is an accomplished, forward-thinking marketing professional. Hi...

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Dec. 8, 2021

Michael Epstein: Back to the Future Marketing Campaigns

Michael Epstein has served as CMO of multiple Ecommerce Brands, where he leveraged mailing as a way to improve customer loyalty, retention, and profitability. He’s now a principal at PostPilot, a platform that allows entrep...

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Dec. 3, 2021

Ty Belknap: Make Google Highlight Local Businesses Over National

Dr. Ty Belknap is a techy-nerd internet marketing coach, SEO specialist, introvert and author. The first book he co-authored, Special Edition Using Windows 98, became an best-seller. He also has three degrees in le...

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Dec. 1, 2021

Wayne Mullins: Make Mundane Things into Remarkable Experiences

Wayne Mullins is a passionate entrepreneur committed to creating remarkable experiences, and building a team at Ugly Mug Marketing that produces extraordinary results for their clients. He has been called “the guru’s guru,” a...

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Nov. 26, 2021

Danna Olivo: Turning Your Customers into Raving Fans

Danna Olivo is a business growth strategist, serial entrepreneur, and public speaker who has over 35 years of experience in the architecture and construction business. Commonly referred to as The Business Birthing Specialist,...

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Nov. 24, 2021

Flip Brown : On Becoming a Customer Magnet

Flip Brown is the Founder and Owner of Business Culture Consultants. He runs his organization with the sole objective of helping good people in great organizations get better results through management consulting, executive c...

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Nov. 19, 2021

Joe Balestrino: Marketing Makes Connections and Enables Experiences

Joe is a freelance SEO consultant with more than 17 years experience. He started out as a self taught web designer in the mid-nineties. Joe created Mr-SEO in 2004 and became a leader and recognized expert in the SEO community...

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Nov. 17, 2021

Adam Sinkus: Navigating the Business of Social Media

Adam Sinkus is Digital Marketing Specialist and a Culture-Driven Leadership trainer and consultant. He’s the host of The Winning Tactics Podcast where he loves to discuss how leaders ultimately drive the culture of a business...

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Nov. 10, 2021

Michael Lawder : AI, Chat and Contact Center Agents Evolve

Michael leads the Customer Experience team at ASAPP. He works with customers like JetBlue, American Airlines, and Dish to help them implement AI solutions that augment and automate human work, empowering people to be their be...

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Nov. 5, 2021

Carnelia Ajasin: Your Technology Is Being Severely Under-Utilized and…

Today I'm joined by another interesting guest. Carnellia Ajasin. She is the CEO of Mind Katalyst, an innovation design and strategy technology firm. Carnellia is also a product executive, business advisor, investor and autho...

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Nov. 3, 2021

Paul Cowan: Human Interactions and Relationships Never Go Our of Style

advertising agencies before opening his own agency. As a psychotherapist, Paul has worked with individuals and couples & also consulted with teams and organizations. Specialising in client relationships, he now works internat...

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Nov. 1, 2021

Tab Pierce: How Did One Business Leader Overcome and Conquer All Odds…

Tab pierce is a mentor, speaker, and the president of Caliber Security Partners; an organization that helps businesses transition past their barriers to growth, protect their business assets, and recover after a breach or dat...

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Oct. 29, 2021

David Horsager: 6 ways to measure trust, close the gaps and confident…

David is an entrepreneur, professor, Keynote speaker, and the author of a best selling leadership book; The Trust Edge. His work has been featured in prominent publications including Fast Company, Forbes, New York Post and ...

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Oct. 27, 2021

Ruben Ugarte : Is Data Getting in Your Way of Making Good Decisions?

Ruben Ugarte is a Data and Decision Strategist. He’s also the author of the Data Mirage: Why Companies Fail to Actually Use Their Data. Passionate about helping small businesses and entrepreneurs leverage the power of data, R...

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Oct. 25, 2021

Brian Bergford: CX + Performance = Business Magic

Brian Bergford is what many would call a Personal Performance Magician. He specializes in performance psychology, and coaches and develops customized performance systems for his clients. Brian is also an athlete, speaker, and...

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Oct. 15, 2021

Tim Creasey: CHANGE, How Did the Entire Business World Move to Work F…

Tim Creasey is the Chief Innovation Officer at Prosci. He’s a dynamic speaker, researcher and thought leader on managing the People Side of change; in order to deliver results and outcomes. Key Takeaways. Getting to define an...

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Oct. 14, 2021

Mark Noon: C4=Communication, Concern, Coordination & Confidence in He…

Mark Noon is the founder of Leadership10 an organization that seeks to create leaders who boldly impact their organizations, communities, and families. They create a positive, challenging environment (of learning) marked by t...

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Oct. 11, 2021

Linda Basso : Are you CX Authentic?

Linda is a speaker, author, and coach who focuses on authenticity as a way to help small business owners take their next best step. Some of the projects and organizations she’s worked with include Kimpton hotels & restaurants...

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