Science Of CX Episodes

Dec. 3, 2021

Ty Belknap: Make Google Highlight Local Businesses Over National

Dr. Ty Belknap is a techy-nerd internet marketing coach, SEO specialist, introvert and author. The first book he co-authored, Spe…

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Nov. 10, 2021

Michael Lawder : AI, Chat and Contact Center Agents Evolve

Michael leads the Customer Experience team at ASAPP. He works with customers like JetBlue, American Airlines, and Dish to help th…

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June 24, 2021

David Horsager: 6 ways to measure trust, close the gaps and confident…

Trust isn’t something we typically think of as having an economic value. But scratch the surface behind the numbers appearing on …

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June 22, 2021

The Balance Between Human-Interaction, Epic Cultures and Digitization…

Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how to balance Human-Interaction…

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June 16, 2021

Jesse Purewal: Building Brands With Purpose

Join me on another great episode of Science Of CX as Jesse Purewal, stops by for a chat. Jesse Purewal is a storyteller whose emp…

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June 9, 2021

Jeff Tobe: Coloring Outside the Lines: Creating a NEW CX Experience

Please join Steve in the Studio as Jeff Tobe drops by to talk about Coloring Outside the Lines to Create a New CX. Episode Sketch…

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June 4, 2021

Monique Idemudia: Uncover the Digital Deficiencies In Your Business T…

Join me as we set out on a Digital Marketing Journey with Monique Idemudia, Founder of Dragon Digital Marketing. This was a great…

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May 26, 2021

Dina and Don Ortiz: To Better Grow the Business Try to Solve the Prob…

In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences around the world and e…

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May 21, 2021

Alicia Butler Pierre: Business Operations Were Never Really Sexy...Un…

Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria,…

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May 18, 2021

Dan Edds: The Incredible Advantage of Linking the Employee Experience…

The customer experience is often dependent upon the broader experience of the workforce. This has several parts, 1) the human int…

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