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June 24, 2021

David Horsager: 6 ways to measure trust, close the gaps and confidently look back on your competition

Trust isn’t something we typically think of as having an economic value. But scratch the surface behind the numbers appearing on any company’s balance sheet and trust — or a lack of it — appears everywhere. When trust increas...

Business Strategy Process Improvement

June 22, 2021

The Balance Between Human-Interaction, Epic Cultures and Digitization in CX with Eric Michrowski

Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how to balance Human-Interactions, Epic Cultures and Digitization. Most companies today have embarked on a journey of Digital Tr...

Business Strategy Process Improvement

June 16, 2021

Jesse Purewal: Building Brands With Purpose

Join me on another great episode of Science Of CX as Jesse Purewal, Head of Brand at Qualtrics stops by for a chat. Jesse and I got into some great discussions around how to build a great brand, how to drive your company's br...

Business Entrepreneurship Customer Experience Strategy +Brand

June 09, 2021

Jeff Tobe: Coloring Outside the Lines: Creating a NEW CX Experience

Please join Steve in the Studio as Jeff Tobe drops by to talk about Coloring Outside the Lines to Create a New CX. Episode Sketchnote : Certified Speaking Professional Jeff Tobe’s credentials are impressive. Insider Magazine ...

Entrepreneurship Business Customer Experience Strategy +Innovation

June 04, 2021

Monique Idemudia: Uncover the Digital Deficiencies In Your Business To Grow

Join me as we set out on a Digital Marketing Journey with Monique Idemudia, Founder of Dragon Digital Marketing. This was a great interview and Monique was such a generous guest by giving us some great tools below: A great Bu...

Entrepreneurship Business Customer Experience +Digitaltransformation

May 26, 2021

Dina and Don Ortiz: To Better Grow the Business Try to Solve the Problems Not the Symptoms

In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences around the world and especially to the US Troops on bases in many foreign countries with their band. Dina and Don are ...

Business Entrepreneurship Customer Experience Strategy Process Improvement

May 21, 2021

Business Operations Were Never Really Sexy...Until Now

Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria, Inc. Alicia's Bio: Alicia Butler Pierre is the founder and CEO of Equilibria, Inc., a 15-year-o...

Business Customer Experience Busine Strategy Operations Process Improvement

May 18, 2021

Dan Edds: The Incredible Advantage of Linking the Employee Experience to the Customer's

The customer experience is often dependent upon the broader experience of the workforce. This has several parts, 1) the human interface, 2) the value received, and 3) ongoing innovation that creates additional value and keeps...

Business Entrepreneurship Technology Customer Experience