Science Of CX Episodes
Ty Belknap: Make Google Highlight Local Businesses Over National
Dr. Ty Belknap is a techy-nerd internet marketing coach, SEO specialist, introvert and author. The first book he co-authored, Spe…
Michael Lawder : AI, Chat and Contact Center Agents Evolve
Michael leads the Customer Experience team at ASAPP. He works with customers like JetBlue, American Airlines, and Dish to help th…
David Horsager: 6 ways to measure trust, close the gaps and confident…
Trust isn’t something we typically think of as having an economic value. But scratch the surface behind the numbers appearing on …
The Balance Between Human-Interaction, Epic Cultures and Digitization…
Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how to balance Human-Interaction…
Jesse Purewal: Building Brands With Purpose
Join me on another great episode of Science Of CX as Jesse Purewal, Head of Brand at Qualtrics stops by for a chat. Jesse and I g…
Jeff Tobe: Coloring Outside the Lines: Creating a NEW CX Experience
Please join Steve in the Studio as Jeff Tobe drops by to talk about Coloring Outside the Lines to Create a New CX. Episode Sketch…
Monique Idemudia: Uncover the Digital Deficiencies In Your Business T…
Join me as we set out on a Digital Marketing Journey with Monique Idemudia, Founder of Dragon Digital Marketing. This was a great…
Dina and Don Ortiz: To Better Grow the Business Try to Solve the Prob…
In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences around the world and e…
Business Operations Were Never Really Sexy...Until Now
Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria,…
Dan Edds: The Incredible Advantage of Linking the Employee Experience…
The customer experience is often dependent upon the broader experience of the workforce. This has several parts, 1) the human int…