Science Of CX Episodes
Ty Belknap: Make Google Highlight Local Businesses Over National
Dr. Ty Belknap is a techy-nerd internet marketing coach, SEO specialist, introvert and author. The first book he co-authored, Spe…
Michael Lawder : AI, Chat and Contact Center Agents Evolve
Michael leads the Customer Experience team at ASAPP. He works with customers like JetBlue, American Airlines, and Dish to help th…
David Horsager: 6 ways to measure trust, close the gaps and confident…
Trust isn’t something we typically think of as having an economic value. But scratch the surface behind the numbers appearing on …
The Balance Between Human-Interaction, Epic Cultures and Digitization…
Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how to balance Human-Interaction…
Jesse Purewal: Building Brands With Purpose
Join me on another great episode of Science Of CX as Jesse Purewal, stops by for a chat. Jesse Purewal is a storyteller whose emp…
Jeff Tobe: Coloring Outside the Lines: Creating a NEW CX Experience
Please join Steve in the Studio as Jeff Tobe drops by to talk about Coloring Outside the Lines to Create a New CX. Episode Sketch…
Monique Idemudia: Uncover the Digital Deficiencies In Your Business T…
Join me as we set out on a Digital Marketing Journey with Monique Idemudia, Founder of Dragon Digital Marketing. This was a great…
Dina and Don Ortiz: To Better Grow the Business Try to Solve the Prob…
In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences around the world and e…
Alicia Butler Pierre: Business Operations Were Never Really Sexy...Un…
Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria,…
Dan Edds: The Incredible Advantage of Linking the Employee Experience…
The customer experience is often dependent upon the broader experience of the workforce. This has several parts, 1) the human int…