Science Of CX Episodes

Dec. 3, 2021

Ty Belknap: Make Google Highlight Local Businesses Over National

Dr. Ty Belknap is a techy-nerd internet marketing coach, SEO specialist, introvert and author. The first book he co-authored, Special Edition Using Windows 98, became an Amazon.com best-seller. He also has three degrees in le...

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Nov. 10, 2021

Michael Lawder : AI, Chat and Contact Center Agents Evolve

Michael leads the Customer Experience team at ASAPP. He works with customers like JetBlue, American Airlines, and Dish to help them implement AI solutions that augment and automate human work, empowering people to be their be...

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June 24, 2021

David Horsager: 6 ways to measure trust, close the gaps and confident…

Trust isn’t something we typically think of as having an economic value. But scratch the surface behind the numbers appearing on any company’s balance sheet and trust — or a lack of it — appears everywhere. When trust increas...

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June 22, 2021

The Balance Between Human-Interaction, Epic Cultures and Digitization…

Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how to balance Human-Interactions, Epic Cultures and Digitization. Most companies today have embarked on a journey of Digital Tr...

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June 16, 2021

Jesse Purewal: Building Brands With Purpose

Join me on another great episode of Science Of CX as Jesse Purewal, stops by for a chat. Jesse Purewal is a storyteller whose empathy, curiosity, and wit empower people to tell their own stories in inspiring, influential, and...

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June 9, 2021

Jeff Tobe: Coloring Outside the Lines: Creating a NEW CX Experience

Please join Steve in the Studio as Jeff Tobe drops by to talk about Coloring Outside the Lines to Create a New CX. Episode Sketchnote : Certified Speaking Professional Jeff Tobe’s credentials are impressive. Insider Magazine ...

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June 4, 2021

Monique Idemudia: Uncover the Digital Deficiencies In Your Business T…

Join me as we set out on a Digital Marketing Journey with Monique Idemudia, Founder of Dragon Digital Marketing. This was a great interview and Monique was such a generous guest by giving us some great tools below: A great …

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May 26, 2021

Dina and Don Ortiz: To Better Grow the Business Try to Solve the Prob…

In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences around the world and especially to the US Troops on bases in many foreign countries with their band. Dina …

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May 21, 2021

Alicia Butler Pierre: Business Operations Were Never Really Sexy...Un…

Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria, Inc. Check out the Sketchnote of this episode with Alicia. Alicia's Bio: Alicia Butler Pierre i...

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May 18, 2021

Dan Edds: The Incredible Advantage of Linking the Employee Experience…

The customer experience is often dependent upon the broader experience of the workforce. This has several parts, 1) the human interface, 2) the value received, and 3) ongoing innovation that creates additional value and keeps...

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