Business Episodes

Business Strategy Process Improvement

David Horsager: 6 ways to measure trust, close the gaps and confidently look back on your competition

June 24, 2021

Trust isn’t something we typically think of as having an economic value. But scratch the surface behind the numbers appearing on any company’s balance sheet and trust — or a lack of it — appears everywhere. When trust increases, so do output, morale, retention, innovation and loyalty. Conversely, a…

Business Strategy Process Improvement

The Balance Between Human-Interaction, Epic Cultures and Digitization in CX with Eric Michrowski

June 22, 2021

Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how to balance Human-Interactions, Epic Cultures and Digitization. Most companies today have embarked on a journey of Digital Transformation and are trying to digitize as much of their world as they can…

Business Entrepreneurship Customer Experience Strategy +Brand

Jesse Purewal: Building Brands With Purpose

June 16, 2021

Join me on another great episode of Science Of CX as Jesse Purewal, Head of Brand at Qualtrics stops by for a chat. Jesse and I got into some great discussions around how to build a great brand, how to drive your company's brand relevance, developing emotional connections and connecting your employ…

Entrepreneurship Business Customer Experience Strategy +Innovation

Jeff Tobe: Coloring Outside the Lines: Creating a NEW CX Experience

June 9, 2021

Please join Steve in the Studio as Jeff Tobe drops by to talk about Coloring Outside the Lines to Create a New CX. Episode Sketchnote : Certified Speaking Professional Jeff Tobe’s credentials are impressive. Insider Magazine dubbed him “The Guru of Creativity” and readers of Convention & Meetings M…

Entrepreneurship Business Customer Experience +Digitaltransformation

Monique Idemudia: Uncover the Digital Deficiencies In Your Business To Grow

June 4, 2021

Join me as we set out on a Digital Marketing Journey with Monique Idemudia, Founder of Dragon Digital Marketing. This was a great interview and Monique was such a generous guest by giving us some great tools below: A great Buyer Persona Template here and How to effectively set and measure your mark…

Business Entrepreneurship Customer Experience Strategy Process Improvement

Dina and Don Ortiz: To Better Grow the Business Try to Solve the Problems Not the Symptoms

May 26, 2021

In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences around the world and especially to the US Troops on bases in many foreign countries with their band. Dina and Don are incredible people and souls that are built on the premise of the customer …

Business Customer Experience Busine Strategy Operations Process Improvement

Business Operations Were Never Really Sexy...Until Now

May 21, 2021

Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria, Inc. Alicia's Bio: Alicia Butler Pierre is the founder and CEO of Equilibria, Inc., a 15-year-old operations management firm. She specializes in increasing bandwidth for…

Business Entrepreneurship Technology Customer Experience

Dan Edds: The Incredible Advantage of Linking the Employee Experience to the Customer's

May 18, 2021

The customer experience is often dependent upon the broader experience of the workforce. This has several parts, 1) the human interface, 2) the value received, and 3) ongoing innovation that creates additional value and keeps the customer coming back. Check our our SKETCHNOTE of this Episode with D…