Patti Mara: UpSolutions (Customer Experience Before it Was a Term)

In her coaching and her business, Patti Mara is always looking for the “shifting point”—the piece of the puzzle that opens up a new level of results.

Patti has spent over 20 years helping companies and individuals take a fresh look at the way they operate. This unique insight helps them reach their full potential, enhancing customer experiences and dramatically increasing their growth, customer retention, and profit.

She is the author of UpSolutions – Turning Your Team into Heroes and Customers into Ravings Fans; creator of The Profit Generator, Breaking Through Barriers and The Business Reinvention Blueprint.

Key Takeaways.

• Finding the shifting point. Where both the employees and the customers take part in the system to meet the need, create more impact and grow your brand
• Implementing the Inside out technique. How to analyze and make changes to your business strategies. 
• Learning to create value in the marketplace. 
• Creating deep, long-lasting relationships with your customers. 
• Adapting to the ever-changing life and market culture whilst still conducting your everyday business operations. 

Connect with Patti

LinkedIn - https://www.linkedin.com/in/pattimara/ 

Website - https://www.pattimara.com/ 

Twitter - https://twitter.com/pattimara?lang=en 

Instagram - https://www.instagram.com/patti.mara/

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