Science Of CX Episodes

Nov. 23, 2022

Brandon Neely: The Business Ownership Experience

Brandon Neely is an entrepreneur, Profit First, and Bank On Yourself Professional, and the co-host of Wealth Wisdom Financial Pod…

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Nov. 16, 2022

Mark Ross-Smith: Loyalty Programs as a way of Wowing your Customers

Mark ‘Mr. Loyalty’ Ross-Smith, is an award-winning global airline loyalty industry leader, and the CEO & Co-founder at Loyalty Da…

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Nov. 9, 2022

Brandi Bennett: A Culture of Safely Securing Your Customers

Brandi is a passionate and positive leader focused on optimal customer experience. A true cx guru, she has extensive knowledge in…

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Nov. 2, 2022

Ilenia Vidili: Developing a Customer Centric Mindset

Ilenia Vidili is a passionate customer-centricity advisor, author, and keynote speaker. She’s conducted corporate marketing for N…

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Oct. 19, 2022

Jonathan Schroyer: Engaging Your Customers Every Step Of The Way

Jonathan Shroyer is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing, …

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Oct. 12, 2022

Liz Wilcox: Emails Guaranteed To Convert Your Leads Into Raving Fans

The Fresh Princess of Email Marketing, Liz Wilcox is an Email Strategist and Keynote Speaker showing small businesses how to buil…

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Oct. 5, 2022

Seth Earley: Successfully Integrating AI Systems Into Your Business

As an expert with 20+ years of experience in Knowledge Strategy, Data and Information Architecture, and Information Findability s…

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Sept. 28, 2022

Andrew Woglemuth: Disrupting Your Market Niche

Andrew Wolgemuth founded Wove to recreate the way couples buy engagement rings in a highly traditional and outdated industry. He …

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Sept. 21, 2022

Dan Balcauski: Product Pricing As A Tool & Key Indicator For Business…

Dan Balcauski is the founder and Principal Consultant at Product Tranquility, a consulting firm that helps SaaS business leaders …

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Sept. 14, 2022

Eliav Cohen: Integrating Chatbot Technology For Effective Customer Ac…

Eliav Cohen is a hot air balloon pilot and founder of The Bot Lab. Having Helium and Drift, the top chatbot platforms in the worl…

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Aug. 24, 2022

Hannah Acosta: Reliable Lead Generation Through Strategic Social Medi…

Hannah Acosta is an experienced Social Media Manager at Ugly Mug Marketing. She’s had a successfull history of working in the mar…

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Aug. 17, 2022

Craig Stoss: Appreciating And Integrating The Diversity Of Your Custo…

Craig’s background is in software engineering and driving positive customer experiences. He is a driven, self-starting technology…

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Aug. 10, 2022

Dustin Reichmann: How Do You Develop a Bond With a Customer Before Th…

Dustin Riechmann is a business coach who helps ambitious entrepreneurs get unstuck & rapidly increase their profits with confiden…

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Aug. 8, 2022

Kristine Scott: Conflict Resolution in a Post Pandemic World

In 2008, Kristine took an AmeriCorps job running a meal program for unhoused young people, and almost 50 hungry youth arrived on …

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Aug. 3, 2022

Dr. Michael Young: A Patient Walked into a Hospital...then What?

Gary, Indiana-born Michael Young spent nearly 30 years as a surgeon while living and practicing medicine in Chicago. He is the au…

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July 29, 2022

Thomas Watkins: Capturing Your Client's Attention Through Great UX

Thomas Watkins is a thought leader, speaker, and industry practitioner located in Houston TX. He is a life-long learner who has a…

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July 27, 2022

Tammy Fink: Making More Moments That Really Matter to Customers

Tammy Fink is a loud, lovable, and full of laughs business personality who helps corporations and businesses create meaningful an…

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July 22, 2022

Mark Newsome: Exponential Business Growth Through Marketing

Mark Newsome, aka Mr. Marketing, is a small business direct response, cash flow generation strategist. He helps profit-seeking en…

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July 20, 2022

Matt Davis: The Foundational Pillars of Great CX

Matthew Neill Davis is an attorney and entrepreneur that led his solely owned firm, Davis Business Law, through over 1000% percen…

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July 15, 2022

David Wood: Don't Ignore the Mouse or the Elephant in the Room

David is a former consulting actuary to Fortune 100 companies such as Sony Music, Proctor & Gamble, and Exxon. He left his cushy …

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July 13, 2022

Greg Offner: Employee Engagement & Experience Through Music Can Lead …

Gregory Offner is an internationally known dueling pianist, who just happened to have a 17-year career in corporate sales leaders…

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July 1, 2022

Dr. Gleb Tsipursky: Are We Forgetting Something Big From Our Personas…

Dr. Gleb Tsipursky helps tech and insurance executives drive collaboration, innovation, and retention in hybrid work. He serves a…

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June 29, 2022

Ken Babcock: Workflow Sharing Knowledge for Huge Efficiency Gains

Ken is the Co-Founder and CEO at Tango, a platform that allows users to create beautiful step-by-step tutorials of any process wi…

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June 24, 2022

Brian Ahearn: The Science Of Influence & Persuasion

Brian Ahearn is the Chief Influence Officer at Influence PEOPLE. An international speaker, coach and consultant, he specializes i…

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June 22, 2022

Eli Schwartz: Don't Waste Money on SEO

Eli Schwartz is an SEO expert and consultant with more than a decade of experience working for leading B2B and B2C companies. His…

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June 10, 2022

Tom Kereszti: A Lifetime of Great Business Stories

Tom Kereszti is an industry influencer, coach, speaker, educator, and mentor. His approach to leadership comes from a lifetime of…

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June 8, 2022

Adam Hirsen: Screens- We Are Mesmerized by Our Digital Engagement Sys…

Adam is the Co-Founder and CEO of UPshow. UPshow is the customizable engagement platform that capitalizes on businesses’ existing…

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June 3, 2022

Frank Agin: Network to Trusting & Valuable Relationships

Frank Agin is the founder and president of AmSpirit Business Connections, where he works to empower entrepreneurs, sales represen…

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June 1, 2022

Sarah Miller: Customer Experiential Events Turbo-Charge Brand Awarene…

As CEO of Axis, Sarah is a fearless, strategic, and creative leader with over 15 years of strategic experience in public relation…

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May 27, 2022

Jimmy St. Louis: The Franchise World Just Got a Game Changer

Jimmy St. Louis is an entrepreneur, competitive athlete, and businessman. He is currently an operating partner of Ayon Capital, F…

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May 25, 2022

Bryan Rutberg: Transforming Customers Into Lustomers

As the founder and leader of 3C Comms, Bryan Rutberg guides and inspires corporate leaders and organizations on how to demonstrat…

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May 20, 2022

Roy Osing: From a Startup to $1 Billion

Roy Osing is a former president, CMO and entrepreneur with over 40 years of successful and unmatched executive leadership experie…

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May 18, 2022

Peter Iansek: Why is "Why" So Important in Contact Centers & Beyond

Peter Iansek is the co-founder and CEO of Operative Intelligence, an organization focused on helping contact centers identify the…

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May 13, 2022

Dave Carruthers: Making CX Data Gathering More Effective with Video

Dave Carruthers is an entrepreneur specializing in high-growth tech businesses. He’s been involved in technology businesses for t…

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May 11, 2022

Justin Varuzzo: Marketing and Service

Justin Varuzzo is a successful marketing professional with over twenty years of sales and marketing experience. He counts himself…

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