Science Of CX Episodes

Feb. 8, 2023

Amanda Ono: Maximizing Your Employees’ Performance Abilities

Amanda Ono has spent her career learning to maximize a company's most valuable investment — its people. Boasting over 20 years of international experience in organizational development, HR consulting, and change management, s...

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Feb. 1, 2023

Soon Yu: Leveraging Friction as a Tool For Customer Retention

Soon Yu is an international speaker, award-winning, and best-selling author on branding, innovation, and design. He is also a Forbes contributor who has been featured in the Wall Street Journal, Washington Post, Entrepreneur ...

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Jan. 25, 2023

Jen Du Plessis: Systems and Methods To Help Scale Your Business

Jen is referred to as the leading expert in creating world-class teams. She works with high-achieving leaders and entrepreneurs who are stuck at 6-figures and want to reach 7-figures per year. Through her masterminds and priv...

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Jan. 18, 2023

Bill Price: Simple Strategies for Massive Customer Success

Bill Price was Amazon’s first global vice president of customer service and is the founder and president of Driva Solutions, a consultancy dedicated to creating highly effective customer contact strategies and operations. He ...

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Jan. 4, 2023

Shane Mahoney: You Can’t Put a Price on Memorable Experiences

Shane Mahoney is the founder and CEO of Lugos Travel - a travel agency built around exceptional service, knowledge, style, and sophistication. Shane started Lugos Travel to pursue his passion for interesting vacations. He fel...

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Dec. 20, 2022

Jamie Bartlett: Having Your Customer’s Financial Interest At Heart

Jamie Barlett founded PolyPay in 2013 to provide businesses with a partner who offers them honesty, transparency, customer support, and savings for merchant processing. She draws on her experience in consulting, finance, HR, ...

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Dec. 14, 2022

Simon Severino: A Marketing Blueprint To Wow Your Customers

Simon Severino helps business owners in SaaS and Services run their companies more effectively which results in sales that soar. Trusted by Google, Roche, Consilience Ventures, Amgen, and AbbVie, Simon is the creator of the S...

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Dec. 7, 2022

Dr. Vic Manzo: Hacking Your Mental Belief Systems

Dr. Vic is a Business Mindset Coach, Certified Pediatric Chiropractor, 3x Author, Podcaster, and Speaker. He has been a practicing Chiropractor for the past 12 years and a Business Mindset Coach for the past three and a half ...

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Nov. 30, 2022

Karl Yaacoub: The Value Creation Process In Business

Karl Yaacoub is a former private equity and investment banking professional. He is the author of The Game of Value Creation, in which he explains how blue chip companies and private equity investors approach value creation th...

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Nov. 23, 2022

Brandon Neely: The Business Ownership Experience

Brandon Neely is an entrepreneur, Profit First, and Bank On Yourself Professional, and the co-host of Wealth Wisdom Financial Podcast with his wife Amanda Neely. They founded and managed Overflow Coffee Bar, L3C from 2008 thr...

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Nov. 16, 2022

Mark Ross-Smith: Loyalty Programs as a way of Wowing your Customers

Mark ‘Mr. Loyalty’ Ross-Smith, is an award-winning global airline loyalty industry leader, and the CEO & Co-founder at Loyalty Data Co, the parent brand of Mark’s experience in airlines runs deep as he previo...

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Nov. 9, 2022

Brandi Bennett: A Culture of Safely Securing Your Customers

Brandi is a passionate and positive leader focused on optimal customer experience. A true cx guru, she has extensive knowledge in building and maintaining relationships, process improvement, and customer satisfaction. Brandi ...

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Nov. 2, 2022

Ilenia Vidili: Developing a Customer Centric Mindset

Ilenia Vidili is a passionate customer-centricity advisor, author, and keynote speaker. She’s conducted corporate marketing for NEC, Bayer, ARM, and a broad range of start-ups, and today she is the founder of a consultancy an...

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Oct. 19, 2022

Jonathan Schroyer: Engaging Your Customers Every Step Of The Way

Jonathan Shroyer is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing, and offshoring consulting firm. Arise acquired Officium Labs, a company he co-founded, last Nove...

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Oct. 12, 2022

Liz Wilcox: Emails Guaranteed To Convert Your Leads Into Raving Fans

The Fresh Princess of Email Marketing, Liz Wilcox is an Email Strategist and Keynote Speaker showing small businesses how to build online relationships + make real money with emails. She’s best known for her 1800+ users membe...

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Oct. 5, 2022

Seth Earley: Successfully Integrating AI Systems Into Your Business

As an expert with 20+ years of experience in Knowledge Strategy, Data and Information Architecture, and Information Findability solutions, Seth has worked with a diverse roster of Fortune 1000 companies; helping them to achie...

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Sept. 28, 2022

Andrew Woglemuth: Disrupting Your Market Niche

Andrew Wolgemuth founded Wove to recreate the way couples buy engagement rings in a highly traditional and outdated industry. He grew up in an entrepreneurial environment working at his parent jewelry company in Lancaster, PA...

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Sept. 21, 2022

Dan Balcauski: Product Pricing As A Tool & Key Indicator For Business…

Dan Balcauski is the founder and Principal Consultant at Product Tranquility, a consulting firm that helps SaaS business leaders accelerate their product growth and increase customer loyalty. He’s an expert in digital marketi...

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Sept. 14, 2022

Eliav Cohen: Integrating Chatbot Technology For Effective Customer Ac…

Eliav Cohen is a hot air balloon pilot and founder of The Bot Lab. Having Helium and Drift, the top chatbot platforms in the world, Eliav and his company help organizations set up AI chatbots to deliver amazing customer exper...

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Aug. 24, 2022

Hannah Acosta: Reliable Lead Generation Through Strategic Social Medi…

Hannah Acosta is an experienced Social Media Manager at Ugly Mug Marketing. She’s had a successfull history of working in the marketing and advertising industry, as well as the nonprofit world. Hannah is skilled in specifical...

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Aug. 17, 2022

Craig Stoss: Appreciating And Integrating The Diversity Of Your Custo…

Craig’s background is in software engineering and driving positive customer experiences. He is a driven, self-starting technology enthusiast who has a record of generating success both for my company and for my customers. As ...

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Aug. 10, 2022

Dustin Reichmann: How Do You Develop a Bond With a Customer Before Th…

Dustin Riechmann is a business coach who helps ambitious entrepreneurs get unstuck & rapidly increase their profits with confidence. Unlike many coaches, everything Dustin teaches is based on real-world experience growing thr...

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Aug. 8, 2022

Kristine Scott: Conflict Resolution in a Post Pandemic World

In 2008, Kristine took an AmeriCorps job running a meal program for unhoused young people, and almost 50 hungry youth arrived on Kristine’s first night. What happened next was terrifying for a young, small-town white woman. H...

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Aug. 3, 2022

Dr. Michael Young: A Patient Walked into a Hospital...then What?

Gary, Indiana-born Michael Young spent nearly 30 years as a surgeon while living and practicing medicine in Chicago. He is the author of a memoir/assessment of the current medical system titled The Illness of Medicine: Experi...

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July 29, 2022

Thomas Watkins: Capturing Your Client's Attention Through Great UX

Thomas Watkins is a thought leader, speaker, and industry practitioner located in Houston TX. He is a life-long learner who has a passion for bringing greater clarity to the world. Thomas has made it his career’s focus to com...

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July 27, 2022

Tammy Fink: Making More Moments That Really Matter to Customers

Tammy Fink is a loud, lovable, and full of laughs business personality who helps corporations and businesses create meaningful and memorable connections with their memberships, attendees, customers, and clients. She is also a...

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July 22, 2022

Mark Newsome: Exponential Business Growth Through Marketing

Mark Newsome, aka Mr. Marketing, is a small business direct response, cash flow generation strategist. He helps profit-seeking entrepreneurs convert what they previously considered dead or greatly underutilized assets or reso...

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July 20, 2022

Matt Davis: The Foundational Pillars of Great CX

Matthew Neill Davis is an attorney and entrepreneur that led his solely owned firm, Davis Business Law, through over 1000% percent growth over six years, making it one of the very rare law firms ever to make the Inc 5000 …

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July 15, 2022

David Wood: Don't Ignore the Mouse or the Elephant in the Room

David is a former consulting actuary to Fortune 100 companies such as Sony Music, Proctor & Gamble, and Exxon. He left his cushy Park Avenue job 20 years ago to explore both the outer world and his own inner world, …

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July 13, 2022

Greg Offner: Employee Engagement & Experience Through Music Can Lead …

Gregory Offner is an internationally known dueling pianist, who just happened to have a 17-year career in corporate sales leadership and insurance. Using this unique background, Greg weaves song and story together to deliver ...

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July 1, 2022

Dr. Gleb Tsipursky: Are We Forgetting Something Big From Our Personas…

Dr. Gleb Tsipursky helps tech and insurance executives drive collaboration, innovation, and retention in hybrid work. He serves as the CEO of the boutique future-of-work consultancy Disaster Avoidance Experts, which helps org...

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June 29, 2022

Ken Babcock: Workflow Sharing Knowledge for Huge Efficiency Gains

Ken is the Co-Founder and CEO at Tango, a platform that allows users to create beautiful step-by-step tutorials of any process with an aim at increasing your company's CX. During the pandemic, Ken and his partners decided to ...

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June 24, 2022

Brian Ahearn: The Science Of Influence & Persuasion

Brian Ahearn is the Chief Influence Officer at Influence PEOPLE. An international speaker, coach and consultant, he specializes in applying the science of influence in everyday business situations. Brian spent more than 30 ye...

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June 22, 2022

Eli Schwartz: Don't Waste Money on SEO

Eli Schwartz is an SEO expert and consultant with more than a decade of experience working for leading B2B and B2C companies. His ability to demystify and navigate the SEO process has generated billions of dollars in revenue ...

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June 10, 2022

Tom Kereszti: A Lifetime of Great Business Stories

Tom Kereszti is an industry influencer, coach, speaker, educator, and mentor. His approach to leadership comes from a lifetime of international experience, and his servant leadership principles are time proven and based on bi...

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June 8, 2022

Adam Hirsen: Screens- We Are Mesmerized by Our Digital Engagement Sys…

Adam is the Co-Founder and CEO of UPshow. UPshow is the customizable engagement platform that capitalizes on businesses’ existing screens to deliver better audience experiences. Prior to UPshow, Adam was CEO and co-founder of...

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June 3, 2022

Frank Agin: Network to Trusting & Valuable Relationships

Frank Agin is the founder and president of AmSpirit Business Connections, where he works to empower entrepreneurs, sales representatives and professionals around the country to become more successful through networking. He is...

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June 1, 2022

Sarah Miller: Customer Experiential Events Turbo-Charge Brand Awarene…

As CEO of Axis, Sarah is a fearless, strategic, and creative leader with over 15 years of strategic experience in public relations and marketing within the Tech, Entertainment, Sports & Lifestyle Industry. Her extensive exper...

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May 27, 2022

Jimmy St. Louis: The Franchise World Just Got a Game Changer

Jimmy St. Louis is an entrepreneur, competitive athlete, and businessman. He is currently an operating partner of Ayon Capital, Franchise Accelerators, and the founder of Franchise123. As the founder of Franchise123, his focu...

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May 25, 2022

Bryan Rutberg: Transforming Customers Into Lustomers

As the founder and leader of 3C Comms, Bryan Rutberg guides and inspires corporate leaders and organizations on how to demonstrate love, understanding, and appreciation to their customers as a clear path to deeper loyalty, gr...

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May 20, 2022

Roy Osing: From a Startup to $1 Billion

Roy Osing is a former president, CMO and entrepreneur with over 40 years of successful and unmatched executive leadership experience in every aspect of business. As President of a major data and internet company, his leadersh...

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May 18, 2022

Peter Iansek: Why is "Why" So Important in Contact Centers & Beyond

Peter Iansek is the co-founder and CEO of Operative Intelligence, an organization focused on helping contact centers identify the reality of why their customers are contacting; thus leading to consistently better decision mak...

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May 13, 2022

Dave Carruthers: Making CX Data Gathering More Effective with Video

Dave Carruthers is an entrepreneur specializing in high-growth tech businesses. He’s been involved in technology businesses for the last 10 years and has been behind a number of successful startups. As an entrepreneur with a ...

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May 11, 2022

Justin Varuzzo: Marketing and Service

Justin Varuzzo is a successful marketing professional with over twenty years of sales and marketing experience. He counts himself lucky to have had the incredible opportunity to blend his passion for music, technology, and vi...

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