Blog

Customer Experience is the new Marketing. Nowadays, the best practices for customer experience (CX) are found in blog posts, seminars, and podcasts. Depending on the episode’s frequency, listeners can learn more about the latest trends and al…

View more

Effective onboarding can help build a strong foundation. Customers expect your services and products to solve their needs in more ways than one. When businesses are unable to deliver the proper experience, dissatisfied customers consider other outl…

View more

If you are not taking care of your customers, your competitor will. When a customer tries your product for the first time, likes it, and goes as far as to recommend it to their network, that's a classic case of customer loyalty. Several businesses …

View more

Everything Starts with the Customer Founder and CEO of Amazon, Jeff Bezos once said, “Your brand is what other people say about you when you're not in the room.” Today, the customer is more powerful than before. They've got multiple cha…

View more

SCIENCE OF CX GUEST ARTICLE Building and maintaining a superior product or service is one of the tenets of business. Aside from formulating the product, enterprise decision-makers should plan for seamless service delivery. Today, providing excellen…

View more

If you don’t understand people, you don’t understand business. Customer success is a hot topic in the B2B world. Companies are always looking for ways to improve customer retention and increase customer loyalty. In fact, if you think ab…

View more

A satisfied customer is the best business strategy of all. A customer success plan can be defined as a set of processes that are tailored to meet the needs of specific customers. It typically includes an introduction detailing what the product or s…

View more

Making promises and keeping them is a great way to build a brand. While driving home after work, Jennifer often peeks at billboards. From restaurants promising a free milkshake for every meal to a cigarette company announcing a strawberry flavor, s…

View more

The Customer experience is the next competitive battleground. Remote work has been with us long before the start of the pandemic. While the pandemic may have caused more businesses to consider remote work, it has always been an option for some busi…

View more

Don't let your customers have a better experience somewhere else or you might lose them forever. Introduction: Why it is important to measure customer experiences What might customers expect when they arrive at your business? A clean and welcoming…

View more