Customer Experience Episodes

Business Customer Experience Busine Strategy Operations Process Improvement

Business Operations Were Never Really Sexy...Until Now

May 21, 2021

Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria, Inc. Alicia's Bio: Alicia Butler Pierre is the founder and CEO of Equilibria, Inc., a 15-year-old operations management firm. She specializes in increasing bandwidth for…

Business Entrepreneurship Technology Customer Experience

Dan Edds: The Incredible Advantage of Linking the Employee Experience to the Customer's

May 18, 2021

The customer experience is often dependent upon the broader experience of the workforce. This has several parts, 1) the human interface, 2) the value received, and 3) ongoing innovation that creates additional value and keeps the customer coming back. Check our our SKETCHNOTE of this Episode with D…