Science Of CX Episodes

Nov. 10, 2021

Michael Lawder : AI, Chat and Contact Center Agents Evolve

Michael leads the Customer Experience team at ASAPP. He works with customers like JetBlue, American Airlines, and Dish to help them implement AI solutions that augment and automate human work, empowering people to be their be...

Episode page
June 16, 2021

Jesse Purewal: Building Brands With Purpose

Join me on another great episode of Science Of CX as Jesse Purewal, stops by for a chat. Jesse Purewal is a storyteller whose empathy, curiosity, and wit empower people to tell their own stories in inspiring, influential, and...

Episode page
June 11, 2021

Sydney Wong: Hidden Gems of Successful Entrepreneurship

Please join us for a very informative episode with Sydney Wong of VenturX in Montreal, Canada. We covered so much in this episode from venture capital to driving better CX to increase your business's value. Sydney Wong is an ...

Episode page
June 9, 2021

Jeff Tobe: Coloring Outside the Lines: Creating a NEW CX Experience

Please join Steve in the Studio as Jeff Tobe drops by to talk about Coloring Outside the Lines to Create a New CX. Episode Sketchnote : Certified Speaking Professional Jeff Tobe’s credentials are impressive. Insider Magazine ...

Episode page
June 4, 2021

Monique Idemudia: Uncover the Digital Deficiencies In Your Business T…

Join me as we set out on a Digital Marketing Journey with Monique Idemudia, Founder of Dragon Digital Marketing. This was a great interview and Monique was such a generous guest by giving us some great tools below: A great …

Episode page
June 1, 2021

How Does the Gig Economy Create Great Experiences w/Greg Kihlström

On this Episode # 53, Steve is joined by Greg Kihlstrom, Co-Founder and Co-CEO of www.careergig.com , a Freelance Platform that brings people together. Their reputation and matching platform helps both companies and freelance...

Episode page
May 26, 2021

Dina and Don Ortiz: To Better Grow the Business Try to Solve the Prob…

In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences around the world and especially to the US Troops on bases in many foreign countries with their band. Dina …

Episode page
May 21, 2021

Alicia Butler Pierre: Business Operations Were Never Really Sexy...Un…

Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria, Inc. Check out the Sketchnote of this episode with Alicia. Alicia's Bio: Alicia Butler Pierre i...

Episode page
May 18, 2021

Dan Edds: The Incredible Advantage of Linking the Employee Experience…

The customer experience is often dependent upon the broader experience of the workforce. This has several parts, 1) the human interface, 2) the value received, and 3) ongoing innovation that creates additional value and keeps...

Episode page