Science Of CX Episodes

Mark Noon is the founder of Leadership10 an organization that seeks to create leaders who boldly impact their organizations, communities, and families. They create a positive, challenging environment (of learning) marked by t...

Linda is a speaker, author, and coach who focuses on authenticity as a way to help small business owners take their next best step. Some of the projects and organizations she’s worked with include Kimpton hotels & restaurants...

Vance Morris is a former Leader at Walt Disney World. He now shows companies how to increase profits, client retention, and employee engagement by adapting the strategies he learned in over a decade at Walt Disney World. Main...

Joining me on the show for the second time now is Jim Tincher. Jim is a nationally recognized customer experience expert, journey mapper, trainer, speaker, and author. He sees the world through the eyes of customers, and draw...

Dom Einhorn is the Founder and CEO of Uniqorn. A rural based incubator based in southwestern France In 2018, Dom who had previously been working and residing in the USA, moved to France and settled there with a single focus: …

Elizabeth Power is a sought-after speaker, teacher, and consultant. She’s the founder and CEO of EPower & Associates and is also an expert in trauma and mental care. Elizabeth is passionate and skilled in helping people in th...

E.A. Csolkovits is an entrepreneur, business consultant, writer, and Founder of Givers University (A community of like-minded Givers who want to help others discover the Givers mindset and transform their lives). E.A got into...

Jane is the Senior Director of Product at Intercom. She’s also worked as the Chief Product Officer at Canon and Product Director for Moonpig.com. Her main Roles revolve around; Product leadership, team leadership, innovation...

Stacy Sherman is the head of CX and employee engagement for Schindler, she’s also the CEO and founder of Doing CX Right, where she helps business leaders elevate customer experiences as well as employee satisfaction in order ...

Jake McKee is one of the founders of the modern customer community movement. A fully accomplished community professional, Jake focuses on designing and executing online community and social engagement programs in corporate an...

Hannah Steiman is the Chief Operating Officer at Peak Support, a company that specializes in building and managing dedicated teams of customer service agents to high growth companies in a wide variety of industries. Including...

Brenton is a customer experience advocate, and New Zealand’s first ever accredited CX Specialist. He’s also a podcast host, and a creator of good music. In the episode today, Brenton and I discuss; The empathic side of CX. Ge...

Sujan Patel In his 14-plus years as a marketer and entrepreneur, Sujan Patel has helped hundreds of companies boost online traffic and sales and strengthen their online brand reputation. Patel is the co-founder of Web Profits...

Filippo Lovotti is a User Experience and Design Leader passionate about growing UX talent and driving UX vision. For the past 15 years, Filippo’s main focus and attention has been on solving user’s problems through innovation...

Bharat is the founder of Veristrat, and the host of What's it Worth? A YouTube channel that helps individuals understand valuations so they can maximize their returns. Bharat has been a Business Valuation expert for more than...

Dennis Moseley-Williams is an Experience Economy Specialist. He helps organizations in understanding the vital role that experience plays in the global economy. A highly sought speaker, Dennis enjoys talking about how experie...

Kelsey Budd is the Group Director of Sales and Customer Experience at Surfacide. Surfacide is an organization that focuses on UV disinfection technology. It uses UV light to inactivate dangerous pathogens in order to ensure t...

Ben Motteram is a Customer Experience consultant based in Melbourne, Australia. He’s been a part of and helped leading brands in Australia in CX based projects like; Customer insights, employee engagement and company culture....

Brian Kale is the director of customer success at Bank Novo; a banking platform that’s ushering small business banking into the modern age with easy-to-use tools for businesses on the go. Since Covid hit, the world has slowly...

Roman is a product innovation and design leader focused on creating products and services that open financial opportunities and protect the identities of consumers. He has 15+ years of experience in Consumer-facing applicatio...

Did you know that there will be over 120,000,000 podcast listeners in the US by end of 2021? And that we are closing in on 1.7 million active podcasts? It's true. What does this mean for Customer Experience? If you …

Join me on this quest to see if Conversation AI is just hype or the real deal. In this episode, I chat with Indrek Vainu. Indrek runs Alphachat.ai, an AI company automating customer experience through chat. He is an experienc...

As Entrepreneurs and Business Leaders, we often have to make decisions that are beyond our comfort zone or in our expertise wheelhouse. That is just the facts! But, we need to become fluent in the language of those area or …