Science Of CX Episodes
David Horsager: 6 ways to measure trust, close the gaps and confident…
Trust isn’t something we typically think of as having an economic value. But scratch the surface behind the numbers appearing on …
The Balance Between Human-Interaction, Epic Cultures and Digitization…
Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how to balance Human-Interaction…
Jesse Purewal: Building Brands With Purpose
Join me on another great episode of Science Of CX as Jesse Purewal, Head of Brand at Qualtrics stops by for a chat. Jesse and I g…
Jeff Tobe: Coloring Outside the Lines: Creating a NEW CX Experience
Please join Steve in the Studio as Jeff Tobe drops by to talk about Coloring Outside the Lines to Create a New CX. Episode Sketch…
How Does the Gig Economy Create Great Experiences w/Greg Kihlström
On this Episode # 53, Steve is joined by Greg Kihlstrom, Co-Founder and Co-CEO of www.careergig.com , a Freelance Platform that b…
Dina and Don Ortiz: To Better Grow the Business Try to Solve the Prob…
In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences around the world and e…
Business Operations Were Never Really Sexy...Until Now
Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria,…