Strategy Episodes

Business Strategy Process Improvement

David Horsager: 6 ways to measure trust, close the gaps and confidently look back on your competition

June 24, 2021

Trust isn’t something we typically think of as having an economic value. But scratch the surface behind the numbers appearing on any company’s balance sheet and trust — or a lack of it — appears everywhere. When trust increases, so do output, morale, retention, innovation and loyalty. Conversely, a…

Business Strategy Process Improvement

The Balance Between Human-Interaction, Epic Cultures and Digitization in CX with Eric Michrowski

June 22, 2021

Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how to balance Human-Interactions, Epic Cultures and Digitization. Most companies today have embarked on a journey of Digital Transformation and are trying to digitize as much of their world as they can…

Business Entrepreneurship Customer Experience Strategy +Brand

Jesse Purewal: Building Brands With Purpose

June 16, 2021

Join me on another great episode of Science Of CX as Jesse Purewal, Head of Brand at Qualtrics stops by for a chat. Jesse and I got into some great discussions around how to build a great brand, how to drive your company's brand relevance, developing emotional connections and connecting your employ…

Entrepreneurship Business Customer Experience Strategy +Innovation

Jeff Tobe: Coloring Outside the Lines: Creating a NEW CX Experience

June 9, 2021

Please join Steve in the Studio as Jeff Tobe drops by to talk about Coloring Outside the Lines to Create a New CX. Episode Sketchnote : Certified Speaking Professional Jeff Tobe’s credentials are impressive. Insider Magazine dubbed him “The Guru of Creativity” and readers of Convention & Meetings M…

Entrepreneurship Customer Experience Strategy

How Does the Gig Economy Create Great Experiences w/Greg Kihlström

June 1, 2021

On this Episode # 53, Steve is joined by Greg Kihlstrom, Co-Founder and Co-CEO of , a Freelance Platform that brings people together. Their reputation and matching platform helps both companies and freelancers find each other, saving time to focus on creating great work together. …

Business Entrepreneurship Customer Experience Strategy Process Improvement

Dina and Don Ortiz: To Better Grow the Business Try to Solve the Problems Not the Symptoms

May 26, 2021

In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences around the world and especially to the US Troops on bases in many foreign countries with their band. Dina and Don are incredible people and souls that are built on the premise of the customer …

Business Customer Experience Busine Strategy Operations Process Improvement

Business Operations Were Never Really Sexy...Until Now

May 21, 2021

Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria, Inc. Alicia's Bio: Alicia Butler Pierre is the founder and CEO of Equilibria, Inc., a 15-year-old operations management firm. She specializes in increasing bandwidth for…