Science Of CX Episodes
David Horsager: 6 ways to measure trust, close the gaps and confident…
Trust isn’t something we typically think of as having an economic value. But scratch the surface behind the numbers appearing on …
The Balance Between Human-Interaction, Epic Cultures and Digitization…
Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how to balance Human-Interaction…
Jesse Purewal: Building Brands With Purpose
Join me on another great episode of Science Of CX as Jesse Purewal, stops by for a chat. Jesse Purewal is a storyteller whose emp…
Jeff Tobe: Coloring Outside the Lines: Creating a NEW CX Experience
Please join Steve in the Studio as Jeff Tobe drops by to talk about Coloring Outside the Lines to Create a New CX. Episode Sketch…
How Does the Gig Economy Create Great Experiences w/Greg Kihlström
On this Episode # 53, Steve is joined by Greg Kihlstrom, Co-Founder and Co-CEO of www.careergig.com , a Freelance Platform that b…
Dina and Don Ortiz: To Better Grow the Business Try to Solve the Prob…
In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences around the world and e…
Alicia Butler Pierre: Business Operations Were Never Really Sexy...Un…
Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria,…