Science Of CX Episodes

June 24, 2021

David Horsager: 6 ways to measure trust, close the gaps and confident…

Trust isn’t something we typically think of as having an economic value. But scratch the surface behind the numbers appearing on …

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June 22, 2021

The Balance Between Human-Interaction, Epic Cultures and Digitization…

Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how to balance Human-Interaction…

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June 16, 2021

Jesse Purewal: Building Brands With Purpose

Join me on another great episode of Science Of CX as Jesse Purewal, Head of Brand at Qualtrics stops by for a chat. Jesse and I g…

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June 9, 2021

Jeff Tobe: Coloring Outside the Lines: Creating a NEW CX Experience

Please join Steve in the Studio as Jeff Tobe drops by to talk about Coloring Outside the Lines to Create a New CX. Episode Sketch…

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June 1, 2021

How Does the Gig Economy Create Great Experiences w/Greg Kihlström

On this Episode # 53, Steve is joined by Greg Kihlstrom, Co-Founder and Co-CEO of www.careergig.com , a Freelance Platform that b…

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May 26, 2021

Dina and Don Ortiz: To Better Grow the Business Try to Solve the Prob…

In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences around the world and e…

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May 21, 2021

Business Operations Were Never Really Sexy...Until Now

Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria,…

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