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Science of CX
Jan. 28, 2022

Charlotte Crabtree: If You Care Enough About Investing In Your Team's EX

Charlotte Crabtree: If You Care Enough About Investing In Your Team's EX

Charlotte Crabtree is the founder and head coach at Reflex Coaching. 

Equine-Facilitated Learning is the main practice that she leverages at her company; A practice where participants (either individually or as a group) work with a horse through challenges or obstacles to complete a series of tasks.

Equine Facilitated Learning workshops are well-suited to individuals and groups alike, and are designed with specific objectives in mind, such as: team building & employee engagement, leadership skills development, stress management, goal-setting, planning & reflection. 


Key Takeaways. 

  • What is Equine Facilitated Learning? How Charlotte partners with horses in order to teach leadership skills.  
  • Why Companies should be able to turn training into an experience. 
  • Creating a human centered leadership style
  • The pros of investing in great EX practices. 
  • The connection between EX and CX
  • Branding. Why employee feedback is key to attracting good talent. 
  • How Covid19 has  affected the workplace environment. 
  • Work-Life integration in the current socio-economic climate. 


Connect with Charlotte. 

LinkedIn - https://www.linkedin.com/in/charlottecrabtreeofficial/?originalSubdomain=uk 

Website - https://www.reflex-coaching.com/efl 

Instagram - https://www.instagram.com/reflex_coaching

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