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Solo Success: Mastering Content Creation with Tina Lopez

Tina Lopez is a seasoned solopreneur and digital content creator known for her innovative approach to building successful online businesses. With a background in coaching and a passion for helping others achieve their entrepr...

Recent Episodes

Feb. 28, 2024

Solo Success: Mastering Content Creation with Tina Lopez

Tina Lopez is a seasoned solopreneur and digital content creator known for her innovative approach to building successful online businesses. With a background in coaching and a passion for helping others achieve their entrepr...

Episode page
Feb. 23, 2024

Sara Caldwell: Customer Insights - The Roadmap to Resonant Solutions

Sara Caldwell is the Global Head of Customer Success and Experience at Dovetail, where she brings a wealth of experience in customer service, gleaned from her tenure at Asana, Reforge, and Neverwhere. With a passion for nurtu...

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Feb. 14, 2024

Unlocking Customer Truth: The Roadmap to Revenue with Kristin Zhivago

Kristin Zhivago is a seasoned business consultant, author, and thought leader specializing in customer-centric marketing strategies and revenue growth. Kristin is best known for her expertise in understanding and mapping the ...

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Feb. 7, 2024

Navigating Knowledge Transfer with Greg DeVore

Greg DeVore is a seasoned expert in the field of knowledge transfer and customer experience. As the co-founder of ScreenSteps, a company dedicated to revolutionizing the way organizations share knowledge, Greg brings a wealth...

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Jan. 31, 2024

CX Catalyst: Turning Agreement into Action with Megan Burns

Megan Burns is a seasoned expert in the field of Customer Experience and the Founder of Experience Enterprises. With a background as a software engineer, Megan brings a unique perspective to CX, focusing on the intersection o...

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Jan. 24, 2024

Friction to Fiction: Crafting a Seamless Employee Experience with Chr…

Christophe Martel is a recognized thought leader and expert in the field of employee and customer experience. With a keen focus on understanding and mitigating the impact of "work friction," Christophe has dedicated his caree...

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Recent Blog Posts

The Secrets that Drive Us: How 85% of Our Buying Decisions are Made on an Unconscious Level

The buying process is more complex than ever before. Consumers are bombarded with information from a variety of sources and in many different formats. In addition, buyers and product manufacturers are dealing with an increasingly fragmented market w…

In 2023, Contact Centers are the Hub of the Post-Sale Journey: a Look From the Future

"Always give people more than they expect to get" Contact centers drive the post-sale journey by keeping customers happy and coming back for more. In 2023, contact centers will continue to be the main driver of the customer experience across indust…

Businesses: Are you making it too hard for your customers to do business with you?

"WHAT'S CAUSING ALL THE FRICTION FOR OUR CUSTOMERS?" Are we making it harder for our customers to do business with us? This question is being asked more and more as businesses struggle to keep up with the ever-changing customer expectations. Custom…