Recent Episodes

Jimmy St. Louis: The Franchise World Just Got a Game Changer

May 27, 2022

Jimmy St. Louis is an entrepreneur, competitive athlete, and businessman. He is currently an operating partner of Ayon Capital, Franchise Accelerators, and the founder of Franchise123. As the founder of Franchise123, his foc…

Bryan Rutberg: Transforming Customers Into Lustomers

May 25, 2022

As the founder and leader of 3C Comms, Bryan Rutberg guides and inspires corporate leaders and organizations on how to demonstrate love, understanding, and appreciation to their customers as a clear path to deeper loyalty, g…

Roy Osing: From a Startup to $1 Billion

May 20, 2022

Roy Osing is a former president, CMO and entrepreneur with over 40 years of successful and unmatched executive leadership experience in every aspect of business. As President of a major data and internet company, his leaders…

Peter Iansek: Why is "Why" So Important in Contact Centers & Beyond

May 18, 2022

Peter Iansek is the co-founder and CEO of Operative Intelligence, an organization focused on helping contact centers identify the reality of why their customers are contacting; thus leading to consistently better decision ma…

Dave Carruthers: Making CX Data Gathering More Effective with Video

May 13, 2022

Dave Carruthers is an entrepreneur specializing in high-growth tech businesses. He’s been involved in technology businesses for the last 10 years and has been behind a number of successful startups. As an entrepreneur with a…

Recent Blog Posts

CX, Customer Experience

Customer Experience is the new Marketing. Nowadays, the best practices for customer experience (CX) are found in blog posts, seminars, and podcasts. Dep…

CX, Customer Experience

Effective onboarding can help build a strong foundation. Customers expect your services and products to solve their needs in more ways than one. When bu…

CX, Customer Experience

If you are not taking care of your customers, your competitor will. When a customer tries your product for the first time, likes it, and goes as far as …