Recent Episodes

Andrew Woglemuth: Disrupting Your Market Niche

Sept. 28, 2022

Andrew Wolgemuth founded Wove to recreate the way couples buy engagement rings in a highly traditional and outdated industry. He grew up in an entrepreneurial environment working at his parent jewelry company in Lancaster, P…

Dan Balcauski: Product Pricing As A Tool & Key Indicator For Business Growth

Sept. 21, 2022

Dan Balcauski is the founder and Principal Consultant at Product Tranquility, a consulting firm that helps SaaS business leaders accelerate their product growth and increase customer loyalty. He’s an expert in digital market…

Eliav Cohen: Integrating Chatbot Technology For Effective Customer Acquisition

Sept. 14, 2022

Eliav Cohen is a hot air balloon pilot and founder of The Bot Lab. Having Helium and Drift, the top chatbot platforms in the world, Eliav and his company help organizations set up AI chatbots to deliver amazing customer expe…

Jim Longo: The Evolution Of Market Research Into An Indespensable Customer Support Tool

Sept. 7, 2022

Jim is the Chief Strategy Officer at discuss.io, and a highly connected thought leader and popular international speaker in the market research industry. As a manager, Jim’s deep knowledge and innovative thinking is an inval…

Richard Blank: Communicating Your Way Into More Productive Customer Engagements

Aug. 31, 2022

Outsourcing industry leader Richard Blank, is the CEO of Costa Rica's Call Center since 2008. By utilizing an effective motivational public speaking style backed by tactful and appropriate rhetoric, he has been proven a succ…

Hannah Acosta: Reliable Lead Generation Through Strategic Social Media Marketing

Aug. 24, 2022

Hannah Acosta is an experienced Social Media Manager at Ugly Mug Marketing. She’s had a successfull history of working in the marketing and advertising industry, as well as the nonprofit world. Hannah is skilled in specifica…

Recent Blog Posts

CX, Customer Experience

The buying process is more complex than ever before. Consumers are bombarded with information from a variety of sources and in many different formats. In…

CX, Customer Experience

"Always give people more than they expect to get" Contact centers drive the post-sale journey by keeping customers happy and coming back for more. In 20…

CX, Customer Experience

"WHAT'S CAUSING ALL THE FRICTION FOR OUR CUSTOMERS?" Are we making it harder for our customers to do business with us? This question is being asked more…