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Science of CX

Recent Episodes

E.A. Csolkovits : Building a Community of Givers

Sept. 22, 2021

E.A. Csolkovits is an entrepreneur, business consultant, writer, and Founder of Givers University (A community of like-minded Givers who want to help others discover the Givers mindset and transform their lives). E.A got int…

Jane Honey : How Will Conversational Tech Impact CX

Sept. 20, 2021

Jane is the Senior Director of Product at Intercom. She’s also worked as the Chief Product Officer at Canon and Product Director for Moonpig.com. Her main Roles revolve around; Product leadership, team leadership, innovatio…

Stacy Sherman : How Can We Ensure We are Doing CX Right

Sept. 17, 2021

Stacy Sherman is the head of CX and employee engagement for Schindler, she’s also the CEO and founder of Doing CX Right, where she helps business leaders elevate customer experiences as well as employee satisfaction in order…

Jake McKee : Community Management. The Bridge That Connects Customers and Businesses.

Sept. 15, 2021

Jake McKee is one of the founders of the modern customer community movement. A fully accomplished community professional, Jake focuses on designing and executing online community and social engagement programs in corporate a…

Hannah Steiman : Insource Vs. Outsource What's the CX

Sept. 13, 2021

Hannah Steinman is the Chief Operating Officer at Peak Support, a company that specializes in building and managing dedicated teams of customer service agents to high growth companies in a wide variety of industries. Includ…

Brenton Webber: Making everything about the customer

Sept. 10, 2021

Brenton is a customer experience advocate, and New Zealand’s first ever accredited CX Specialist. He’s also a podcast host, and a creator of good music. In the episode today, Brenton and I discuss; The empathic side of CX. G…