Science of CX

Latest Episode

Recent Episodes

View all

Paula Courtney: Implementing CX Initiatives Amidst the Current Digital Transformation

May 24, 2023

Paula Courtney is the CEO of The Verde Group, a leading customer experience consultancy. Her focus is on customer retention and how to quantify the financial risk associated with poor customer experience. Paula’s work involv…

Nicky Billou: Switching From "Expert" to "Thought Leader"

May 10, 2023

Nicky Billou is a thought leader who believes in the greatness of the human soul and loves in people’s hearts. He acknowledges that entrepreneurs are society's greatest heroes because they have big hearts and big visions to …

Mike Wittenstein: The Power of Future Stories in Executing Change Management

May 3, 2023

Mike Wittenstein founded Storyminers in 2002, serving corporate, medium-size, and start-up organizations. His first professional CX experience was to guide the CX design for McDonald’s digital drive-thru in 1999 while eVisio…

Guest: Mike Wittenstein

Victoria Pelletier: Human-Centered Leadership and Building Strong Cultures

April 26, 2023

Victoria Pelletier is a highly successful executive with a compelling story of achievement in the corporate world. In her interview on The Science of CX Podcast, she shares her insights on the changing landscape of workforce…

Rick Elmore: Solid Customer Retention and Acquisition Systems

April 19, 2023

Rick Elmore is an entrepreneur, sales, and marketing expert. As the Founder and CEO of Simply Noted, Rick developed a proprietary technology that puts real pen and ink to paper to scale handwritten communication, helping bus…

David Fradin: Successfully Launching a New Product

April 12, 2023

David Fradin has trained thousands of managers throughout the world. He infuses his workshops with insights and experiences gained as a product leader at companies like Apple & HP. He was classically trained as an HP Product…

View all Episodes