Recent Episodes

Brandon Neely: The Business Ownership Experience

Nov. 23, 2022

Brandon Neely is an entrepreneur, Profit First, and Bank On Yourself Professional, and the co-host of Wealth Wisdom Financial Podcast with his wife Amanda Neely. They founded and managed Overflow Coffee Bar, L3C from 2008 th…

Mark Ross-Smith: Loyalty Programs as a way of Wowing your Customers

Nov. 16, 2022

Mark ‘Mr. Loyalty’ Ross-Smith, is an award-winning global airline loyalty industry leader, and the CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com. Mark’s experience in airlines runs deep as he previ…

Brandi Bennett: A Culture of Safely Securing Your Customers

Nov. 9, 2022

Brandi is a passionate and positive leader focused on optimal customer experience. A true cx guru, she has extensive knowledge in building and maintaining relationships, process improvement, and customer satisfaction. Brandi…

Ilenia Vidili: Developing a Customer Centric Mindset

Nov. 2, 2022

Ilenia Vidili is a passionate customer-centricity advisor, author, and keynote speaker. She’s conducted corporate marketing for NEC, Bayer, ARM, and a broad range of start-ups, and today she is the founder of a consultancy a…

Jonathan Schroyer: Engaging Your Customers Every Step Of The Way

Oct. 19, 2022

Jonathan Shroyer is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing, and offshoring consulting firm. Arise acquired Officium Labs, a company he co-founded, last Nov…

Liz Wilcox: Emails Guaranteed To Convert Your Leads Into Raving Fans

Oct. 12, 2022

The Fresh Princess of Email Marketing, Liz Wilcox is an Email Strategist and Keynote Speaker showing small businesses how to build online relationships + make real money with emails. She’s best known for her 1800+ users memb…

Recent Blog Posts

CX, Customer Experience

The buying process is more complex than ever before. Consumers are bombarded with information from a variety of sources and in many different formats. In…

CX, Customer Experience

"Always give people more than they expect to get" Contact centers drive the post-sale journey by keeping customers happy and coming back for more. In 20…

CX, Customer Experience

"WHAT'S CAUSING ALL THE FRICTION FOR OUR CUSTOMERS?" Are we making it harder for our customers to do business with us? This question is being asked more…