Science of CX


Indrek Vainu: Conversational AI - Hype or CX Success - Let's Talk about That!

June 29, 2021

Join me on this quest to see if Conversation AI is just hype or the real deal. In this episode, I chat with Indrek Vainu. Indrek runs, an AI company automating customer experience through chat. He is an experienced entrepreneur having previously managed a 70-person machine learning com…

How To Gain Critical Technical Fluency to Prevent Blindsides in Business with Aman Y. Agarawal

June 28, 2021

As Entrepreneurs and Business Leaders, we often have to make decisions that are beyond our comfort zone or in our expertise wheelhouse. That is just the facts! But, we need to become fluent in the language of those area or we can fall victim of those we seek help from. Join me on this Episode as I …

Business Strategy Process Improvement

David Horsager: 6 ways to measure trust, close the gaps and confidently look back on your competition

June 24, 2021

Trust isn’t something we typically think of as having an economic value. But scratch the surface behind the numbers appearing on any company’s balance sheet and trust — or a lack of it — appears everywhere. When trust increases, so do output, morale, retention, innovation and loyalty. Conversely, a…

Business Strategy Process Improvement

The Balance Between Human-Interaction, Epic Cultures and Digitization in CX with Eric Michrowski

June 22, 2021

Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how to balance Human-Interactions, Epic Cultures and Digitization. Most companies today have embarked on a journey of Digital Transformation and are trying to digitize as much of their world as they can…

Business Entrepreneurship Customer Experience Strategy +Brand

Jesse Purewal: Building Brands With Purpose

June 16, 2021

Join me on another great episode of Science Of CX as Jesse Purewal, Head of Brand at Qualtrics stops by for a chat. Jesse and I got into some great discussions around how to build a great brand, how to drive your company's brand relevance, developing emotional connections and connecting your employ…

Entrepreneurship Customer Experience Operations +Venturecapital

Sydney Wong: Hidden Gems of Successful Entrepreneurship

June 11, 2021

Please join us for a very informative episode with Sydney Wong of VenturX in Toronto. We covered so much in this episode from venture capital to driving better CX to increase your business's value. Sydney Wong is an author as well as the Founder and CEO of VenturX. Her literature work, written unde…

About the Host

Stephen Pappas