Recent Episodes

Dustin Reichmann: How Do You Develop a Bond With a Customer Before They Are a Customer?

Aug. 10, 2022

Dustin Riechmann is a business coach who helps ambitious entrepreneurs get unstuck & rapidly increase their profits with confidence. Unlike many coaches, everything Dustin teaches is based on real-world experience growing th…

Kristine Scott: Conflict Resolution in a Post Pandemic World

Aug. 8, 2022

In 2008, Kristine took an AmeriCorps job running a meal program for unhoused young people, and almost 50 hungry youth arrived on Kristine’s first night. What happened next was terrifying for a young, small-town white woman. …

Dr. Michael Young: A Patient Walked into a Hospital...then What?

Aug. 3, 2022

Gary, Indiana-born Michael Young spent nearly 30 years as a surgeon while living and practicing medicine in Chicago. He is the author of a memoir/assessment of the current medical system titled The Illness of Medicine: Exper…

Thomas Watkins: Capturing Your Client's Attention Through Great UX

July 29, 2022

Thomas Watkins is a thought leader, speaker, and industry practitioner located in Houston TX. He is a life-long learner who has a passion for bringing greater clarity to the world. Thomas has made it his career’s focus to co…

Tammy Fink: Making More Moments That Really Matter to Customers

July 27, 2022

Tammy Fink is a loud, lovable, and full of laughs business personality who helps corporations and businesses create meaningful and memorable connections with their memberships, attendees, customers, and clients. She is also …

Mark Newsome: Exponential Business Growth Through Marketing

July 22, 2022

Mark Newsome, aka Mr. Marketing, is a small business direct response, cash flow generation strategist. He helps profit-seeking entrepreneurs convert what they previously considered dead or greatly underutilized assets or res…

Recent Blog Posts

CX, Customer Experience

"WHAT'S CAUSING ALL THE FRICTION FOR OUR CUSTOMERS?" Are we making it harder for our customers to do business with us? This question is being asked more…

CX, Customer Experience

To the Customer, you are the Company. The relationship between businesses and their customers is complex. On the one hand, a business will try to find w…

CX, Customer Experience

Success is not final, failure is not fatal, it is the courage to continue that counts.               -Winston Chu…