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Science of CX

Science of CX

Recent Episodes

Danna Olivo: Turning Your Customers into Raving Fans

Nov. 26, 2021

Danna Olivo is a business growth strategist, serial entrepreneur, and public speaker who has over 35 years of experience in the architecture and construction business. Commonly referred to as The Business Birthing Specialist…

Flip Brown : On Becoming a Customer Magnet

Nov. 24, 2021

Flip Brown is the Founder and Owner of Business Culture Consultants. He runs his organization with the sole objective of helping good people in great organizations get better results through management consulting, executive …

Joe Balestrino: Marketing Makes Connections and Enables Experiences

Nov. 19, 2021

Joe is a freelance SEO consultant with more than 17 years experience. He started out as a self taught web designer in the mid-nineties. Joe created Mr-SEO in 2004 and became a leader and recognized expert in the SEO communit…

Adam Sinkus: Navigating the Business of Social Media

Nov. 17, 2021

Adam Sinkus is Digital Marketing Specialist and a Culture-Driven Leadership trainer and consultant. He’s the host of The Winning Tactics Podcast where he loves to discuss how leaders ultimately drive the culture of a busines…

Michael Lawder : AI, Chat and Contact Center Agents Evolve

Nov. 10, 2021

Michael leads the Customer Experience team at ASAPP. He works with customers like JetBlue, American Airlines, and Dish to help them implement AI solutions that augment and automate human work, empowering people to be their b…

Carnelia Ajasin: Your Technology Is Being Severely Under-Utilized and Here's Why

Nov. 5, 2021

Today I'm joined by another interesting guest. Carnellia Ajasin. She is the CEO of Mind Katalyst, an innovation design and strategy technology firm. Carnellia is also a product executive, business advisor, investor and auth…

Recent Blog Posts

CX, Customer Experience

Gone are the days of believing that only the front desk staff, customer care representatives, and marketing team can influence a customer’s perce…

CX, Customer Experience

If you want to succeed as a business owner or leader, you must place the customer's needs above all other needs.