Recent Episodes

Dr. Gleb Tsipursky: Are We Forgetting Something Big From Our Personas in CX?

July 1, 2022

Dr. Gleb Tsipursky helps tech and insurance executives drive collaboration, innovation, and retention in hybrid work. He serves as the CEO of the boutique future-of-work consultancy Disaster Avoidance Experts, which helps or…

Ken Babcock: Workflow Sharing Knowledge for Huge Efficiency Gains

June 29, 2022

Ken is the Co-Founder and CEO at Tango, a platform that allows users to create beautiful step-by-step tutorials of any process with an aim at increasing your company's CX. During the pandemic, Ken and his partners decided to…

Brian Ahearn: The Science Of Influence & Persuasion

June 24, 2022

Brian Ahearn is the Chief Influence Officer at Influence PEOPLE. An international speaker, coach and consultant, he specializes in applying the science of influence in everyday business situations. Brian spent more than 30 y…

Eli Schwartz: Don't Waste Money on SEO

June 22, 2022

Eli Schwartz is an SEO expert and consultant with more than a decade of experience working for leading B2B and B2C companies. His ability to demystify and navigate the SEO process has generated billions of dollars in revenue…

Tom Kereszti: A Lifetime of Great Business Stories

June 10, 2022

Tom Kereszti is an industry influencer, coach, speaker, educator, and mentor. His approach to leadership comes from a lifetime of international experience, and his servant leadership principles are time proven and based on b…

Adam Hirsen: Screens- We Are Mesmerized by Our Digital Engagement Systems

June 8, 2022

Adam is the Co-Founder and CEO of UPshow. UPshow is the customizable engagement platform that capitalizes on businesses’ existing screens to deliver better audience experiences. Prior to UPshow, Adam was CEO and co-founder o…

Recent Blog Posts

CX, Customer Experience

To the Customer, you are the Company. The relationship between businesses and their customers is complex. On the one hand, a business will try to find w…

CX, Customer Experience

Success is not final, failure is not fatal, it is the courage to continue that counts.               -Winston Chu…

CX, Customer Experience, Culture, Business

Culture is what motivates and retains talented employees Culture is a complex concept, but it is important to understand its impact on your business. C…