Science of CX

Tim Creasey: CHANGE, How Did the Entire Business World Move to Work From Home in 1.5 Days?

Oct. 15, 2021

Tim Creasey is the Chief Innovation Officer at Prosci. He’s a dynamic speaker, researcher and thought leader on managing the People Side of change; in order to deliver results and outcomes. Key Takeaways. Getting to define a…

Mark Noon: C4=Communication, Concern, Coordination & Confidence in Healthcare

Oct. 14, 2021

Mark Noon is the founder of Leadership10 an organization that seeks to create leaders who boldly impact their organizations, communities, and families. They create a positive, challenging environment (of learning) marked by …

Linda Basso : Are you CX Authentic?

Oct. 11, 2021

Linda is a speaker, author, and coach who focuses on authenticity as a way to help small business owners take their next best step. Some of the projects and organizations she’s worked with include Kimpton hotels & restaurant…

Vance Morris : Customer Experience the Mouse Would be Proud of

Oct. 1, 2021

Vance Morris is a former Leader at Walt Disney World. He now shows companies how to increase profits, client retention, and employee engagement by adapting the strategies he learned in over a decade at Walt Disney World. Mai…

Jim Tincher : How Can You Measure the Emotional Effectiveness of Your CX Strategy

Sept. 29, 2021

Joining me on the show for the second time now is Jim Tincher. Jim is a nationally recognized customer experience expert, journey mapper, trainer, speaker, and author. He sees the world through the eyes of customers, and dra…

Dom Einhorn : How Does an Incubator Prepare Startups for CX

Sept. 27, 2021

Dom Einhorn is the Founder and CEO of Uniqorn. A rural based incubator based in southwestern France In 2018, Dom who had previously been working and residing in the USA, moved to France and settled there with a single focu…