Recent Episodes

Rama Sreenivasan: Remote Video is the Way to Your Customer's Hearts and Minds

Jan. 14, 2022

Rama Sreenivasan is co-founder and CEO of Blitzz - a live, remote video support and inspection platform. Founded in 2017, Blitzz helps companies save time and money by getting things like home inspections, audits, and equipm…

Dave Erickson: Service CX - Match Customer Types to the Right Service Person

Jan. 12, 2022

Dave Erickson has 30 years of very diverse business experience covering marketing, sales, branding, licensing, publishing, product development, manufacturing, software development, PR, social media, advertising, SEO, SEM and…

Mike Malatesta: An Entrepreneur's Career Experiences

Jan. 7, 2022

Mike loves supporting and helping entrepreneurs bring their dreams to fruition, break through barriers, and achieve massive success. He’s lived in the entrepreneurial shoes since he was 26 and has been through - and still i…

RJ Grinshaw: Art & Science of Business - Intrapreneuship

Jan. 5, 2022

RJ is the President and CEO for UniFi Equipment Finance; A wholly-owned subsidiary of the Bank of Ann Arbor. RJ joined Bank of Ann Arbor in August 2013 as an Executive Vice President and Chief Sales Officer. With more than 2…

John's Crazy Socks - Spreading Happiness One Pair of Socks at a Time

Dec. 31, 2021

John and Mark Cronin are the father-son team that founded John’s Crazy Socks, the world’s largest sock store. John is an entrepreneur who just happens to have Down syndrome. Both Mark and John epitomize the consummate Custom…

Michael Solomon: Ramping Up Your Customer Engagement Machine

Dec. 29, 2021

Michael Solomon is a professor of marketing in the Haub School of Business at Saint Joseph’s University in Philadelphia. He is also a marketing consultant and published Author of the most widely used book on consumer behavio…

Recent Blog Posts

CX, Customer Experience

If everyone is moving forward together, then success takes care of itself. The year is 2022 and most businesses are exploring several ways to upscale th…

CX, Customer Experience

Paying attention is the most basic and profound expression of Respect. Have you ever wondered why successful businesses stay “successful”? W…

CX, Customer Experience

All of your customers are partners in your mission. Last year, every business and customer had to endure the worst of the coronavirus, particularly in s…