Science Of CX Episodes

Jan. 14, 2022

Rama Sreenivasan: Remote Video is the Way to Your Customer's Hearts a…

Rama Sreenivasan is co-founder and CEO of Blitzz - a live, remote video support and inspection platform. Founded in 2017, Blitzz …

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Jan. 12, 2022

Dave Erickson: Service CX - Match Customer Types to the Right Service…

Dave Erickson has 30 years of very diverse business experience covering marketing, sales, branding, licensing, publishing, produc…

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Jan. 7, 2022

Mike Malatesta: An Entrepreneur's Career Experiences

Mike loves supporting and helping entrepreneurs bring their dreams to fruition, break through barriers, and achieve massive succ…

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Jan. 5, 2022

RJ Grinshaw: Art & Science of Business - Intrapreneuship

RJ is the President and CEO for UniFi Equipment Finance; A wholly-owned subsidiary of the Bank of Ann Arbor. RJ joined Bank of An…

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Dec. 31, 2021

John's Crazy Socks - Spreading Happiness One Pair of Socks at a Time

John and Mark Cronin are the father-son team that founded John’s Crazy Socks, the world’s largest sock store. John is an entrepre…

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Dec. 29, 2021

Michael Solomon: Ramping Up Your Customer Engagement Machine

Michael Solomon is a professor of marketing in the Haub School of Business at Saint Joseph’s University in Philadelphia. He is al…

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Dec. 22, 2021

Ryan Warriner: Frameworks to Pitch, Present and Sell

Ryan J. Warriner is the Director and Executive Coach of Professional Presentation Services. With over a decade of professional sp…

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Dec. 17, 2021

Daniel Blue: How to Develop Trust in Financial Markets

Daniel is an entrepreneur, podcaster, best-selling author, and speaker. He’s the owner of Quest Education, a company that helps e…

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Dec. 15, 2021

Alan Lazaros: Never Let Them Feel the Behind-The-Scenes

Alan Lazaros is a professional speaker & business coach specializing in helping businesses maximize their growth, impact & profit…

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Dec. 10, 2021

James Hipkin: The 5 Ways Customers Contribute Revenue

Over a 40 years career, James worked in marketing and advertising at a high level. Since 2010, he has built his clients’ business…

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Dec. 8, 2021

Michael Epstein: Back to the Future Marketing Campaigns

Michael Epstein has served as CMO of multiple Ecommerce Brands, where he leveraged mailing as a way to improve customer loyalty,…

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Dec. 3, 2021

Ty Belknap: Make Google Highlight Local Businesses Over National

Dr. Ty Belknap is a techy-nerd internet marketing coach, SEO specialist, introvert and author. The first book he co-authored, Spe…

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Dec. 1, 2021

Wayne Mullins: Make Mundane Things into Remarkable Experiences

Wayne Mullins is a passionate entrepreneur committed to creating remarkable experiences, and building a team at Ugly Mug Marketin…

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Nov. 26, 2021

Danna Olivo: Turning Your Customers into Raving Fans

Danna Olivo is a business growth strategist, serial entrepreneur, and public speaker who has over 35 years of experience in the a…

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Nov. 24, 2021

Flip Brown : On Becoming a Customer Magnet

Flip Brown is the Founder and Owner of Business Culture Consultants. He runs his organization with the sole objective of helping …

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Nov. 19, 2021

Joe Balestrino: Marketing Makes Connections and Enables Experiences

Joe is a freelance SEO consultant with more than 17 years experience. He started out as a self taught web designer in the mid-nin…

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Nov. 17, 2021

Adam Sinkus: Navigating the Business of Social Media

Adam Sinkus is Digital Marketing Specialist and a Culture-Driven Leadership trainer and consultant. He’s the host of The Winning …

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Nov. 10, 2021

Michael Lawder : AI, Chat and Contact Center Agents Evolve

Michael leads the Customer Experience team at ASAPP. He works with customers like JetBlue, American Airlines, and Dish to help th…

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Nov. 5, 2021

Carnelia Ajasin: Your Technology Is Being Severely Under-Utilized and…

Today I'm joined by another interesting guest. Carnellia Ajasin. She is the CEO of Mind Katalyst, an innovation design and strat…

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Nov. 3, 2021

Paul Cowan: Human Interactions and Relationships Never Go Our of Style

advertising agencies before opening his own agency. As a psychotherapist, Paul has worked with individuals and couples & also con…

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Nov. 1, 2021

Tab Pierce: How Did One Business Leader Overcome and Conquer All Odds…

Tab pierce is a mentor, speaker, and the president of Caliber Security Partners; an organization that helps businesses transition…

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Oct. 29, 2021

David Horsager: 6 ways to measure trust, close the gaps and confident…

David is an entrepreneur, professor, Keynote speaker, and the author of a best selling leadership book; The Trust Edge. His work…

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Oct. 27, 2021

Ruben Ugarte : Is Data Getting in Your Way of Making Good Decisions?

Ruben Ugarte is a Data and Decision Strategist. He’s also the author of the Data Mirage: Why Companies Fail to Actually Use Their…

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Oct. 25, 2021

Brian Bergford: CX + Performance = Business Magic

Brian Bergford is what many would call a Personal Performance Magician. He specializes in performance psychology, and coaches and…

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