Science Of CX Episodes

Sept. 28, 2022

Andrew Woglemuth: Disrupting Your Market Niche

Andrew Wolgemuth founded Wove to recreate the way couples buy engagement rings in a highly traditional and outdated industry. He …

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Sept. 21, 2022

Dan Balcauski: Product Pricing As A Tool & Key Indicator For Business…

Dan Balcauski is the founder and Principal Consultant at Product Tranquility, a consulting firm that helps SaaS business leaders …

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Sept. 14, 2022

Eliav Cohen: Integrating Chatbot Technology For Effective Customer Ac…

Eliav Cohen is a hot air balloon pilot and founder of The Bot Lab. Having Helium and Drift, the top chatbot platforms in the worl…

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Sept. 7, 2022

Jim Longo: The Evolution Of Market Research Into An Indespensable Cus…

Jim is the Chief Strategy Officer at discuss.io, and a highly connected thought leader and popular international speaker in the m…

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Aug. 31, 2022

Richard Blank: Communicating Your Way Into More Productive Customer E…

Outsourcing industry leader Richard Blank, is the CEO of Costa Rica's Call Center since 2008. By utilizing an effective motivatio…

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Aug. 24, 2022

Hannah Acosta: Reliable Lead Generation Through Strategic Social Medi…

Hannah Acosta is an experienced Social Media Manager at Ugly Mug Marketing. She’s had a successfull history of working in the mar…

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Aug. 17, 2022

Craig Stoss: Appreciating And Integrating The Diversity Of Your Custo…

Craig’s background is in software engineering and driving positive customer experiences. He is a driven, self-starting technology…

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Aug. 10, 2022

Dustin Reichmann: How Do You Develop a Bond With a Customer Before Th…

Dustin Riechmann is a business coach who helps ambitious entrepreneurs get unstuck & rapidly increase their profits with confiden…

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Aug. 8, 2022

Kristine Scott: Conflict Resolution in a Post Pandemic World

In 2008, Kristine took an AmeriCorps job running a meal program for unhoused young people, and almost 50 hungry youth arrived on …

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Aug. 3, 2022

Dr. Michael Young: A Patient Walked into a Hospital...then What?

Gary, Indiana-born Michael Young spent nearly 30 years as a surgeon while living and practicing medicine in Chicago. He is the au…

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July 29, 2022

Thomas Watkins: Capturing Your Client's Attention Through Great UX

Thomas Watkins is a thought leader, speaker, and industry practitioner located in Houston TX. He is a life-long learner who has a…

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July 27, 2022

Tammy Fink: Making More Moments That Really Matter to Customers

Tammy Fink is a loud, lovable, and full of laughs business personality who helps corporations and businesses create meaningful an…

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July 22, 2022

Mark Newsome: Exponential Business Growth Through Marketing

Mark Newsome, aka Mr. Marketing, is a small business direct response, cash flow generation strategist. He helps profit-seeking en…

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July 20, 2022

Matt Davis: The Foundational Pillars of Great CX

Matthew Neill Davis is an attorney and entrepreneur that led his solely owned firm, Davis Business Law, through over 1000% percen…

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July 15, 2022

David Wood: Don't Ignore the Mouse or the Elephant in the Room

David is a former consulting actuary to Fortune 100 companies such as Sony Music, Proctor & Gamble, and Exxon. He left his cushy …

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July 13, 2022

Greg Offner: Employee Engagement & Experience Through Music Can Lead …

Gregory Offner is an internationally known dueling pianist, who just happened to have a 17-year career in corporate sales leaders…

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July 1, 2022

Dr. Gleb Tsipursky: Are We Forgetting Something Big From Our Personas…

Dr. Gleb Tsipursky helps tech and insurance executives drive collaboration, innovation, and retention in hybrid work. He serves a…

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June 29, 2022

Ken Babcock: Workflow Sharing Knowledge for Huge Efficiency Gains

Ken is the Co-Founder and CEO at Tango, a platform that allows users to create beautiful step-by-step tutorials of any process wi…

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June 24, 2022

Brian Ahearn: The Science Of Influence & Persuasion

Brian Ahearn is the Chief Influence Officer at Influence PEOPLE. An international speaker, coach and consultant, he specializes i…

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June 22, 2022

Eli Schwartz: Don't Waste Money on SEO

Eli Schwartz is an SEO expert and consultant with more than a decade of experience working for leading B2B and B2C companies. His…

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June 10, 2022

Tom Kereszti: A Lifetime of Great Business Stories

Tom Kereszti is an industry influencer, coach, speaker, educator, and mentor. His approach to leadership comes from a lifetime of…

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June 8, 2022

Adam Hirsen: Screens- We Are Mesmerized by Our Digital Engagement Sys…

Adam is the Co-Founder and CEO of UPshow. UPshow is the customizable engagement platform that capitalizes on businesses’ existing…

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June 3, 2022

Frank Agin: Network to Trusting & Valuable Relationships

Frank Agin is the founder and president of AmSpirit Business Connections, where he works to empower entrepreneurs, sales represen…

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June 1, 2022

Sarah Miller: Customer Experiential Events Turbo-Charge Brand Awarene…

As CEO of Axis, Sarah is a fearless, strategic, and creative leader with over 15 years of strategic experience in public relation…

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