Science Of CX Episodes

Paula Courtney is the CEO of The Verde Group, a leading customer experience consultancy. Her focus is on customer retention and how to quantify the financial risk associated with poor customer experience. Paula’s work involve...

Nicky Billou is a thought leader who believes in the greatness of the human soul and loves in people’s hearts. He acknowledges that entrepreneurs are society's greatest heroes because they have big hearts and big visions to m...

Mike Wittenstein founded Storyminers in 2002, serving corporate, medium-size, and start-up organizations. His first professional CX experience was to guide the CX design for McDonald’s digital drive-thru in 1999 while eVision...

Victoria Pelletier is a highly successful executive with a compelling story of achievement in the corporate world. In her interview on The Science of CX Podcast, she shares her insights on the changing landscape of workforces...

Rick Elmore is an entrepreneur, sales, and marketing expert. As the Founder and CEO of Simply Noted, Rick developed a proprietary technology that puts real pen and ink to paper to scale handwritten communication, helping busi...

David Fradin has trained thousands of managers throughout the world. He infuses his workshops with insights and experiences gained as a product leader at companies like Apple & HP. He was classically trained as an HP Product ...

Brian Gregory is the Founder and ceo of Admanity.com and creator of the breakthrough algorithm behind the admanity®protocol. He is also a former 20-year publisher of large, citywide magazines in the Phoenix market as well as ...

Tyler Horsley, Founder and CEO of Nuclear Networking has worked in technology and performance marketing for 13 years. He spent his first career before building Nuclear Networking working in service and federal intelligence a...

Vinnie Potestivo is an Emmy Award-winning media advisor with a 25 years track record of guiding personal brands and founder-led businesses to new heights through strategic content distribution, brand visibility, and media rea...

Dan is Guidde's co-founder and an entrepreneur having walked the path as a founder and operator at multiple startups and large corporations over his 20-year career. Prior to Guidde, Dan served as the VP of Product and first b...

Rob is a seasoned software developer and technology professional. His background includes over 30 years of design, development, and solution creation. In the past, Rob's roles have included staff developer, director of develo...

John Livesay, aka The Pitch Whisperer, is an incredible keynote speaker. His TEDx talk: "Be The Lifeguard of Your Own Life" has over 1,000,000 views and was featured on Larry King’s Show. He prides himself in having the innat...

Amanda Ono has spent her career learning to maximize a company's most valuable investment — its people. Boasting over 20 years of international experience in organizational development, HR consulting, and change management, s...

Soon Yu is an international speaker, award-winning, and best-selling author on branding, innovation, and design. He is also a Forbes contributor who has been featured in the Wall Street Journal, Washington Post, Entrepreneur ...

Jen is referred to as the leading expert in creating world-class teams. She works with high-achieving leaders and entrepreneurs who are stuck at 6-figures and want to reach 7-figures per year. Through her masterminds and priv...

Bill Price was Amazon’s first global vice president of customer service and is the founder and president of Driva Solutions, a consultancy dedicated to creating highly effective customer contact strategies and operations. He ...

Shane Mahoney is the founder and CEO of Lugos Travel - a travel agency built around exceptional service, knowledge, style, and sophistication. Shane started Lugos Travel to pursue his passion for interesting vacations. He fel...

Jamie Barlett founded PolyPay in 2013 to provide businesses with a partner who offers them honesty, transparency, customer support, and savings for merchant processing. She draws on her experience in consulting, finance, HR, ...

Simon Severino helps business owners in SaaS and Services run their companies more effectively which results in sales that soar. Trusted by Google, Roche, Consilience Ventures, Amgen, and AbbVie, Simon is the creator of the S...

Dr. Vic is a Business Mindset Coach, Certified Pediatric Chiropractor, 3x Author, Podcaster, and Speaker. He has been a practicing Chiropractor for the past 12 years and a Business Mindset Coach for the past three and a half ...

Karl Yaacoub is a former private equity and investment banking professional. He is the author of The Game of Value Creation, in which he explains how blue chip companies and private equity investors approach value creation th...

Brandon Neely is an entrepreneur, Profit First, and Bank On Yourself Professional, and the co-host of Wealth Wisdom Financial Podcast with his wife Amanda Neely. They founded and managed Overflow Coffee Bar, L3C from 2008 thr...

Mark ‘Mr. Loyalty’ Ross-Smith, is an award-winning global airline loyalty industry leader, and the CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com. Mark’s experience in airlines runs deep as he previo...

Brandi is a passionate and positive leader focused on optimal customer experience. A true cx guru, she has extensive knowledge in building and maintaining relationships, process improvement, and customer satisfaction. Brandi ...