Science Of CX Episodes

Jan. 25, 2023

Jen Du Plessis: Systems and Schemes To Help Scale Your Business

Jen is referred to as the leading expert in creating world-class teams. She works with high-achieving leaders and entrepreneurs who are stuck at 6-figures and want to reach 7-figures per year. Through her masterminds and priv...

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Jan. 18, 2023

Bill Price: Simple Strategies for Massive Customer Success

Bill Price was Amazon’s first global vice president of customer service and is the founder and president of Driva Solutions, a consultancy dedicated to creating highly effective customer contact strategies and operations. He ...

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Jan. 4, 2023

Shane Mahoney: You Can’t Put a Price on Memorable Experiences

Shane Mahoney is the founder and CEO of Lugos Travel - a travel agency built around exceptional service, knowledge, style, and sophistication. Shane started Lugos Travel to pursue his passion for interesting vacations. He fel...

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Dec. 20, 2022

Jamie Bartlett: Having Your Customer’s Financial Interest At Heart

Jamie Barlett founded PolyPay in 2013 to provide businesses with a partner who offers them honesty, transparency, customer support, and savings for merchant processing. She draws on her experience in consulting, finance, HR, ...

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Dec. 14, 2022

Simon Severino: A Marketing Blueprint To Wow Your Customers

Simon Severino helps business owners in SaaS and Services run their companies more effectively which results in sales that soar. Trusted by Google, Roche, Consilience Ventures, Amgen, and AbbVie, Simon is the creator of the S...

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Dec. 7, 2022

Dr. Vic Manzo: Hacking Your Mental Belief Systems

Dr. Vic is a Business Mindset Coach, Certified Pediatric Chiropractor, 3x Author, Podcaster, and Speaker. He has been a practicing Chiropractor for the past 12 years and a Business Mindset Coach for the past three and a half ...

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Nov. 30, 2022

Karl Yaacoub: The Value Creation Process In Business

Karl Yaacoub is a former private equity and investment banking professional. He is the author of The Game of Value Creation, in which he explains how blue chip companies and private equity investors approach value creation th...

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Nov. 23, 2022

Brandon Neely: The Business Ownership Experience

Brandon Neely is an entrepreneur, Profit First, and Bank On Yourself Professional, and the co-host of Wealth Wisdom Financial Podcast with his wife Amanda Neely. They founded and managed Overflow Coffee Bar, L3C from 2008 thr...

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Nov. 16, 2022

Mark Ross-Smith: Loyalty Programs as a way of Wowing your Customers

Mark ‘Mr. Loyalty’ Ross-Smith, is an award-winning global airline loyalty industry leader, and the CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com. Mark’s experience in airlines runs deep as he previo...

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Nov. 9, 2022

Brandi Bennett: A Culture of Safely Securing Your Customers

Brandi is a passionate and positive leader focused on optimal customer experience. A true cx guru, she has extensive knowledge in building and maintaining relationships, process improvement, and customer satisfaction. Brandi ...

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Nov. 2, 2022

Ilenia Vidili: Developing a Customer Centric Mindset

Ilenia Vidili is a passionate customer-centricity advisor, author, and keynote speaker. She’s conducted corporate marketing for NEC, Bayer, ARM, and a broad range of start-ups, and today she is the founder of a consultancy an...

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Oct. 19, 2022

Jonathan Schroyer: Engaging Your Customers Every Step Of The Way

Jonathan Shroyer is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing, and offshoring consulting firm. Arise acquired Officium Labs, a company he co-founded, last Nove...

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Oct. 12, 2022

Liz Wilcox: Emails Guaranteed To Convert Your Leads Into Raving Fans

The Fresh Princess of Email Marketing, Liz Wilcox is an Email Strategist and Keynote Speaker showing small businesses how to build online relationships + make real money with emails. She’s best known for her 1800+ users membe...

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Oct. 5, 2022

Seth Earley: Successfully Integrating AI Systems Into Your Business

As an expert with 20+ years of experience in Knowledge Strategy, Data and Information Architecture, and Information Findability solutions, Seth has worked with a diverse roster of Fortune 1000 companies; helping them to achie...

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Sept. 28, 2022

Andrew Woglemuth: Disrupting Your Market Niche

Andrew Wolgemuth founded Wove to recreate the way couples buy engagement rings in a highly traditional and outdated industry. He grew up in an entrepreneurial environment working at his parent jewelry company in Lancaster, PA...

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Sept. 21, 2022

Dan Balcauski: Product Pricing As A Tool & Key Indicator For Business…

Dan Balcauski is the founder and Principal Consultant at Product Tranquility, a consulting firm that helps SaaS business leaders accelerate their product growth and increase customer loyalty. He’s an expert in digital marketi...

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Sept. 14, 2022

Eliav Cohen: Integrating Chatbot Technology For Effective Customer Ac…

Eliav Cohen is a hot air balloon pilot and founder of The Bot Lab. Having Helium and Drift, the top chatbot platforms in the world, Eliav and his company help organizations set up AI chatbots to deliver amazing customer exper...

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Sept. 7, 2022

Jim Longo: The Evolution Of Market Research Into An Indespensable Cus…

Jim is the Chief Strategy Officer at discuss.io, and a highly connected thought leader and popular international speaker in the market research industry. As a manager, Jim’s deep knowledge and innovative thinking is an invalu...

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Aug. 31, 2022

Richard Blank: Communicating Your Way Into More Productive Customer E…

Outsourcing industry leader Richard Blank, is the CEO of Costa Rica's Call Center since 2008. By utilizing an effective motivational public speaking style backed by tactful and appropriate rhetoric, he has been proven a succe...

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Aug. 24, 2022

Hannah Acosta: Reliable Lead Generation Through Strategic Social Medi…

Hannah Acosta is an experienced Social Media Manager at Ugly Mug Marketing. She’s had a successfull history of working in the marketing and advertising industry, as well as the nonprofit world. Hannah is skilled in specifical...

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Aug. 17, 2022

Craig Stoss: Appreciating And Integrating The Diversity Of Your Custo…

Craig’s background is in software engineering and driving positive customer experiences. He is a driven, self-starting technology enthusiast who has a record of generating success both for my company and for my customers. As ...

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Aug. 10, 2022

Dustin Reichmann: How Do You Develop a Bond With a Customer Before Th…

Dustin Riechmann is a business coach who helps ambitious entrepreneurs get unstuck & rapidly increase their profits with confidence. Unlike many coaches, everything Dustin teaches is based on real-world experience growing thr...

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Aug. 8, 2022

Kristine Scott: Conflict Resolution in a Post Pandemic World

In 2008, Kristine took an AmeriCorps job running a meal program for unhoused young people, and almost 50 hungry youth arrived on Kristine’s first night. What happened next was terrifying for a young, small-town white woman. H...

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Aug. 3, 2022

Dr. Michael Young: A Patient Walked into a Hospital...then What?

Gary, Indiana-born Michael Young spent nearly 30 years as a surgeon while living and practicing medicine in Chicago. He is the author of a memoir/assessment of the current medical system titled The Illness of Medicine: Experi...

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