Episodes

Jesse Purewal: Building Brands With Purpose

June 16, 2021

Join me on another great episode of Science Of CX as Jesse Purewal, Head of Brand at Qualtrics stops by for a chat. Jesse and I got into some great discussions around how to build a great brand, how to drive your company's brand relevance, developing emotional connections and connecting your employ…

Sydney Wong: Hidden Gems of Successful Entrepreneurship

June 11, 2021

Please join us for a very informative episode with Sydney Wong of VenturX in Toronto. We covered so much in this episode from venture capital to driving better CX to increase your business's value. Sydney Wong is an author as well as the Founder and CEO of VenturX. Her literature work, written unde…

Jeff Tobe: Coloring Outside the Lines: Creating a NEW CX Experience

June 9, 2021

Please join Steve in the Studio as Jeff Tobe drops by to talk about Coloring Outside the Lines to Create a New CX. Episode Sketchnote : Certified Speaking Professional Jeff Tobe’s credentials are impressive. Insider Magazine dubbed him “The Guru of Creativity” and readers of Convention & Meetings M…

Monique Idemudia: Uncover the Digital Deficiencies In Your Business To Grow

June 4, 2021

Join me as we set out on a Digital Marketing Journey with Monique Idemudia, Founder of Dragon Digital Marketing. This was a great interview and Monique was such a generous guest by giving us some great tools below: A great Buyer Persona Template here and How to effectively set and measure your mark…

How Does the Gig Economy Create Great Experiences w/Greg Kihlström

June 1, 2021

On this Episode # 53, Steve is joined by Greg Kihlstrom, Co-Founder and Co-CEO of www.careergig.com , a Freelance Platform that brings people together. Their reputation and matching platform helps both companies and freelancers find each other, saving time to focus on creating great work together. …

Dina and Don Ortiz: To Better Grow the Business Try to Solve the Problems Not the Symptoms

May 26, 2021

In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences around the world and especially to the US Troops on bases in many foreign countries with their band. Dina and Don are incredible people and souls that are built on the premise of the customer …

Business Customer Experience Busine Strategy Operations Process Improvement

Business Operations Were Never Really Sexy...Until Now

May 21, 2021

Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria, Inc. Alicia's Bio: Alicia Butler Pierre is the founder and CEO of Equilibria, Inc., a 15-year-old operations management firm. She specializes in increasing bandwidth for…

Business Entrepreneurship Technology Customer Experience

Dan Edds: The Incredible Advantage of Linking the Employee Experience to the Customer's

May 18, 2021

The customer experience is often dependent upon the broader experience of the workforce. This has several parts, 1) the human interface, 2) the value received, and 3) ongoing innovation that creates additional value and keeps the customer coming back. Check our our SKETCHNOTE of this Episode with D…

2020: The Year our Music Stopped - Part 3 with Gary Witt of the Pabst Theater Group

Oct. 20, 2020

In the 3rd and final part in this special series, Steve sits down with Gary Witt, the CEO of the Pabst Theater Group in Milwaukee Wisconsin. Steve and Gary, speak about how it has been to have shut down all of his venues for so long and how live entertainment goes so far beyond just entertainment f…

How to Make Remote Working Work with Clare Price

Oct. 16, 2020

As we are all aware by now, a huge amount of global workers are continuing to work their jobs from home. Thousands of workers that used to commute and work in a physical building are now hold up in their dining rooms, bedroom, dens and basements or garages, working hard to keep companies moving for…

Breaking CX Barriers at an Integrated Software Suite with Emily Sloan Pace Ph.D.

Oct. 9, 2020

In this episode of ScienceOfCX Steve catches up with the ever busy Professor in Residence at ZOHO Corporation, Emily Sloan Pace Ph.D. Emily divulges some of the keys to CX Success in a software company as large and global as Zoho yet very customer-focused.

2020: The Year Live Music Stopped - Part 1 (Tim Messina and Peter Ramsey)

Sept. 29, 2020

In March of 2020, COVID-19 had escalated to National and Global Emergency Levels. Very few people are talking about how entertainment of all types stopped also, especially live music. According to NIVA , the National Independent Venue Association, there is a possibility that 80- 90% of all Independ…

Creating Customer Memory Impressions with Jeanne Bliss

Sept. 25, 2020

In this episode of #ScienceofCX, Steve and Angela caught up with the very busy Jeanne Bliss of Customer Bliss and had a wonderful conversation about her views on Customer Experience. Jeanne is known as the Godmother of CX, so it was fitting to dig deep into her thoughts and expertise in this knowle…

Verizon's Digital Experiences and Growth in 5G

Sept. 23, 2020

In this episode, #StevePappas sits down with @PhilBurrows of .@Verizon and talks about how he leads the Customer Experience effort within the company's new 5G Product Line.

Turning Your Hobby Into a High-Growth Business with Mike Rosa

Sept. 18, 2020

In this episode of Science of CX, Steve and Angela speak to Mike Rosa , owner of Anabolic Aliens an online Fitness Empire. Mike discloses many of the tools and techniques he used from Social media to a massive youtube channel to build his company, app called Exerprise and line of products. For More…

Will Your Company Transform to a Digital First One in 2021?

Sept. 16, 2020

Steve sits down with Kash Kompella , CEO of RPA.ai , advising some of the biggest companies around the world in AI, Investments and M&A Advisor and author of Practical Artificial Intelligence. Our conversation covered many aspects of AI and CX that can help each listener today. For more info: http…