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September 22, 2021

E.A. Csolkovits : Building a Community of Givers

E.A. Csolkovits is an entrepreneur, business consultant, writer, and Founder of Givers University (A community of like-minded Givers who want to help others discover the Givers mindset and transform their lives). E.A got into...

September 20, 2021

Jane Honey : How Will Conversational Tech Impact CX

Jane is the Senior Director of Product at Intercom. She’s also worked as the Chief Product Officer at Canon and Product Director for Moonpig.com. Her main Roles revolve around; Product leadership, team leadership, innovation...

September 17, 2021

Stacy Sherman : How Can We Ensure We are Doing CX Right

Stacy Sherman is the head of CX and employee engagement for Schindler, she’s also the CEO and founder of Doing CX Right, where she helps business leaders elevate customer experiences as well as employee satisfaction in order ...

September 15, 2021

Jake McKee : Community Management. The Bridge That Connects Customers and Businesses.

Jake McKee is one of the founders of the modern customer community movement. A fully accomplished community professional, Jake focuses on designing and executing online community and social engagement programs in corporate an...

September 13, 2021

Hannah Steiman : Insource Vs. Outsource What's the CX

Hannah Steinman is the Chief Operating Officer at Peak Support, a company that specializes in building and managing dedicated teams of customer service agents to high growth companies in a wide variety of industries. Includi...

September 10, 2021

Brenton Webber: Making everything about the customer

Brenton is a customer experience advocate, and New Zealand’s first ever accredited CX Specialist. He’s also a podcast host, and a creator of good music. In the episode today, Brenton and I discuss; The empathic side of CX. Ge...

September 08, 2021

Sujan Patel: Building Products Customers Love

Sujan Patel In his 14-plus years as a marketer and entrepreneur, Sujan Patel has helped hundreds of companies boost online traffic and sales and strengthen their online brand reputation. Patel is the co-founder of Web Profits...

September 06, 2021

Filippo Lovotti: UX-Fitting Into Customer's Lives

Filippo Lovotti is a User Experience and Design Leader passionate about growing UX talent and driving UX vision. For the past 15 years, Filippo’s main focus and attention has been on solving user’s problems through innovation...

September 03, 2021

Bharat Kanodia: How Transferrable is CX Upon a Sale

Bharat is the founder of Veristrat, and the host of What's it Worth? A YouTube channel that helps individuals understand valuations so they can maximize their returns. Bharat has been a Business Valuation expert for more than...

September 01, 2021

Dennis Mosley-Williams: The CX Story No One Told You About

Dennis Moseley-Williams is an Experience Economy Specialist. He helps organizations in understanding the vital role that experience plays in the global economy. A highly sought speaker, Dennis enjoys talking about how experie...

August 19, 2021

Kelsey Budd: CX Is So Much More Than We Thought

Kelsey Budd is the Group Director of Sales and Customer Experience at Surfacide. Surfacide is an organization that focuses on UV disinfection technology. It uses UV light to inactivate dangerous pathogens in order to ensure t...

August 16, 2021

Ben Motteram: 12 Things That set Great CX Companies Apart

Ben Motteram is a Customer Experience consultant based in Melbourne, Australia. He’s been a part of and helped leading brands in Australia in CX based projects like; Customer insights, employee engagement and company culture....

August 13, 2021

Brian Kale: The Path of Least Resistance is No Path At All!

Brian Kale is the director of customer success at Bank Novo; a banking platform that’s ushering small business banking into the modern age with easy-to-use tools for businesses on the go. Since Covid hit, the world has slowly...

July 29, 2021

Jason Cercone - Why Now is the right time for brands to leverage Podcasting

Did you know that there will be over 120,000,000 podcast listeners in the US by end of 2021? And that we are closing in on 1.7 million active podcasts? It's true. What does this mean for Customer Experience? If you think abou...

June 29, 2021

Indrek Vainu: Conversational AI - Hype or CX Success - Let's Talk about That!

Join me on this quest to see if Conversation AI is just hype or the real deal. In this episode, I chat with Indrek Vainu. Indrek runs Alphachat.ai, an AI company automating customer experience through chat. He is an experienc...

June 28, 2021

How To Gain Critical Technical Fluency to Prevent Blindsides in Business with Aman Y. Agarawal

As Entrepreneurs and Business Leaders, we often have to make decisions that are beyond our comfort zone or in our expertise wheelhouse. That is just the facts! But, we need to become fluent in the language of those area or we...

June 24, 2021

David Horsager: 6 ways to measure trust, close the gaps and confidently look back on your competition

Trust isn’t something we typically think of as having an economic value. But scratch the surface behind the numbers appearing on any company’s balance sheet and trust — or a lack of it — appears everywhere. When trust increas...

Business Strategy Process Improvement

June 22, 2021

The Balance Between Human-Interaction, Epic Cultures and Digitization in CX with Eric Michrowski

Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how to balance Human-Interactions, Epic Cultures and Digitization. Most companies today have embarked on a journey of Digital Tr...

Business Strategy Process Improvement

June 16, 2021

Jesse Purewal: Building Brands With Purpose

Join me on another great episode of Science Of CX as Jesse Purewal, Head of Brand at Qualtrics stops by for a chat. Jesse and I got into some great discussions around how to build a great brand, how to drive your company's br...

Business Entrepreneurship Customer Experience Strategy +Brand

June 11, 2021

Sydney Wong: Hidden Gems of Successful Entrepreneurship

Please join us for a very informative episode with Sydney Wong of VenturX in Toronto. We covered so much in this episode from venture capital to driving better CX to increase your business's value. Sydney Wong is an author as...

Entrepreneurship Customer Experience Operations +Venturecapital

June 09, 2021

Jeff Tobe: Coloring Outside the Lines: Creating a NEW CX Experience

Please join Steve in the Studio as Jeff Tobe drops by to talk about Coloring Outside the Lines to Create a New CX. Episode Sketchnote : Certified Speaking Professional Jeff Tobe’s credentials are impressive. Insider Magazine ...

Entrepreneurship Business Customer Experience Strategy +Innovation

June 04, 2021

Monique Idemudia: Uncover the Digital Deficiencies In Your Business To Grow

Join me as we set out on a Digital Marketing Journey with Monique Idemudia, Founder of Dragon Digital Marketing. This was a great interview and Monique was such a generous guest by giving us some great tools below: A great Bu...

Entrepreneurship Business Customer Experience +Digitaltransformation