Science Of CX Episodes

May 27, 2022

Jimmy St. Louis: The Franchise World Just Got a Game Changer

Jimmy St. Louis is an entrepreneur, competitive athlete, and businessman. He is currently an operating partner of Ayon Capital, F…

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May 25, 2022

Bryan Rutberg: Transforming Customers Into Lustomers

As the founder and leader of 3C Comms, Bryan Rutberg guides and inspires corporate leaders and organizations on how to demonstrat…

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May 20, 2022

Roy Osing: From a Startup to $1 Billion

Roy Osing is a former president, CMO and entrepreneur with over 40 years of successful and unmatched executive leadership experie…

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May 18, 2022

Peter Iansek: Why is "Why" So Important in Contact Centers & Beyond

Peter Iansek is the co-founder and CEO of Operative Intelligence, an organization focused on helping contact centers identify the…

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May 13, 2022

Dave Carruthers: Making CX Data Gathering More Effective with Video

Dave Carruthers is an entrepreneur specializing in high-growth tech businesses. He’s been involved in technology businesses for t…

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April 22, 2022

Reynaldo Santana: Does It Make Sense to Setup a Not For Profit Too?

Reynaldo is a serial entrepreneur, author, speaker and expert in business development, smart real estate and technologies. He enj…

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April 20, 2022

Janine Hamner Holman: Unengaged Employees Lead to Very Poor CX

Janine Hamner Holman is an internationally recognized speaker, author, and expert on conscious leadership, organizational develop…

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April 15, 2022

Joe Welu: FinTech CX Leader Talks on How to Build a Total Solution

Joe Welu is the founder and CEO of Total Expert, the fintech software leader that launched the first customer experience platform…

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April 13, 2022

Bruno Pešec: Intuition + Insights + Data = Better Decisions

Bruno Pešec helps business leaders innovate profitably. He is the rare innovator who can claim that he's worked on a regulation-d…

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April 8, 2022

Stormie Andrews: Lead Gen Challenges in a CX-Centric World

Stormie Andrews is the co-founder of Yokel Local, Nevada’s premier inbound marketing agency located in Las Vegas. Since 2010, Yok…

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April 6, 2022

Terry Begue: You Have My Permission to Nit Pick

Terry Begue is the owner Begue Painting Inc. and the author of “Attract & Keep Customers for Life” As a business owner, Internati…

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April 4, 2022

Matt Ward: Is There Anything Better than Word of Mouth

In 2002 Matt began working with business owners through his digital marketing agency, inConcert Web Solutions, to improve their b…

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March 30, 2022

Ben Bressington: Unlock the Code to Personality & Influence

Benjamin Bressington is the CEO of Behavior Sales, a leading personality intelligence company. Benjamin is also a speaker and aut…

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March 25, 2022

Glenn Rudin: Would You Do Business With You?

Do your potential customers know why they should be buying from your company? Is your Message crystal clear? Glenn has been worki…

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March 22, 2022

Ravi Pratap: Brands Now Have a Simple Secret Weapon To Win at CX

Ravi Pratap is the co-founder and Chief Technology Officer of Beaconstac, a QR code generator and mobile marketing platform, wher…

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March 16, 2022

Heather Bennett: Better Qualified Connections Through Personal Brandi…

Heather H. Bennett is a marketing strategist and personal brand coach that lives and works in Chicago, Illinois. Drawing from ove…

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March 11, 2022

Will Haire: What Does Success Look Like as an Amazon Seller

Will is the Co-Founder and CEO of BellaVix. He has 8+ years of experience working in eCommerce. Will has also been fortunate to w…

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March 9, 2022

Peter Christian: Stories From a Great Career

Peter H. Christian was a founding partner and president of espi, a business consulting firm in Northeastern PA. Previously he was…

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March 4, 2022

Mike Hicks: Evolving Employee Engagement and Experience

Mike Hicks is a B2B software marketing veteran and recognized digital transformation thought leader with 20+ years’ experience le…

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Feb. 28, 2022

Michael Buzinksi: Rule of 26

Michael Buzinski is the Founder and CEO of Buzzbizz Media, an award-winning multimedia and marketing firm dedicated to the needs …

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Feb. 25, 2022

Michael Unbroken: How to Think Unbroken

Michael’s journey is not dissimilar to that of millions of people around the world. He grew up in chaos. His mother was a drug ad…

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Feb. 18, 2022

Howard Tiersky: Winning Digital Customers

Howard Tiersky is the author of the WSJ bestselling book Winning Digital Customers: The Antidote to Irrelevance. He is also the f…

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Feb. 16, 2022

Dr. Lance Knaub: Patient Experience in a Healthcare Business

Dr. Lance Knaub, Best Selling author of The 4% Break-Thru , and founder of Denali Consulting helps entrepreneurs with 6 figure bu…

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