Episodes

2020: The Year our Music Stopped - Part 3 with Gary Witt of the Pabst Theater Group

Oct. 20, 2020

In the 3rd and final part in this special series, Steve sits down with Gary Witt, the CEO of the Pabst Theater Group in Milwaukee Wisconsin. Steve and Gary, speak about how it has been to have shut down all of his venues for so long and how live entertainment goes so far beyond just entertainment f…

How to Make Remote Working Work with Clare Price

Oct. 16, 2020

As we are all aware by now, a huge amount of global workers are continuing to work their jobs from home. Thousands of workers that used to commute and work in a physical building are now hold up in their dining rooms, bedroom, dens and basements or garages, working hard to keep companies moving for…

Breaking CX Barriers at an Integrated Software Suite with Emily Sloan Pace Ph.D.

Oct. 9, 2020

In this episode of ScienceOfCX Steve catches up with the ever busy Professor in Residence at ZOHO Corporation, Emily Sloan Pace Ph.D. Emily divulges some of the keys to CX Success in a software company as large and global as Zoho yet very customer-focused.

2020: The Year Live Music Stopped - Part 1 (Tim Messina and Peter Ramsey)

Sept. 29, 2020

In March of 2020, COVID-19 had escalated to National and Global Emergency Levels. Very few people are talking about how entertainment of all types stopped also, especially live music. According to NIVA , the National Independent Venue Association, there is a possibility that 80- 90% of all Independ…

Creating Customer Memory Impressions with Jeanne Bliss

Sept. 25, 2020

In this episode of #ScienceofCX, Steve and Angela caught up with the very busy Jeanne Bliss of Customer Bliss and had a wonderful conversation about her views on Customer Experience. Jeanne is known as the Godmother of CX, so it was fitting to dig deep into her thoughts and expertise in this knowle…

Verizon's Digital Experiences and Growth in 5G

Sept. 23, 2020

In this episode, #StevePappas sits down with @PhilBurrows of .@Verizon and talks about how he leads the Customer Experience effort within the company's new 5G Product Line.

Turning Your Hobby Into a High-Growth Business with Mike Rosa

Sept. 18, 2020

In this episode of Science of CX, Steve and Angela speak to Mike Rosa , owner of Anabolic Aliens an online Fitness Empire. Mike discloses many of the tools and techniques he used from Social media to a massive youtube channel to build his company, app called Exerprise and line of products. For More…

Will Your Company Transform to a Digital First One in 2021?

Sept. 16, 2020

Steve sits down with Kash Kompella , CEO of RPA.ai , advising some of the biggest companies around the world in AI, Investments and M&A Advisor and author of Practical Artificial Intelligence. Our conversation covered many aspects of AI and CX that can help each listener today. For more info: http…

Engage, Surprise and Delight your Customers with a Handwrytten Card

Sept. 11, 2020

Have you ever thought about the personal touch we have lost in communicating with our clients and suppliers? In the future, let's take a lesson from the past and really "WOW" our customers, by using a Handrwrytten note instead of an email. Steve sits down with David Wachs , Handwrytten's Founder an…

Unleash New Radical Growth for Your Company

Sept. 9, 2020

Steve and Angela sit down with Tom Shapiro , CEO of Stratabeat and Author of ' Rethink Your Marketing ', to discuss the qualities of the most winning companies today. The Biggest, the Boldest and the most Decisive Companies have the most wins! Listen in to the conversation and grab the golden nugge…

Uncover a Secret Weapon to boost your CX Strategy

Sept. 4, 2020

In this episode, Steve uncovers a little known secret weapon to include in your CX arsenal. Ivor Plecas of Kingdom Noel dive into aspects of the Customer Journey many have overlooked. We discuss the sociological aspects of influences and behavior. Listen in to learn more.

Injecting Creativity into The Customer Journey

Sept. 4, 2020

In this episode, Steve talks to Nir Bashan, Author of Creator Mindset, about how to add a more creative dimension into every moment of the customer journey. He describes why we need to think more creatively more today than ever before.

Use Improv to Brainstorm Innovation in Your Employees for Better CX

Sept. 2, 2020

In this episode, Steve and Jordan break down how you can use improv techniques and training exercises to create better employee and customer experiences. Try the "Yes And" Game with your team and see some great results today.

CX, Listening Paths, Motivators & Gaming Experiences

Aug. 26, 2020

In this episode, Steve discusses with Nate the value, the ROI, the motivators and gaming experiences.

Digital Experience and Analysis with Avi Mash

Aug. 21, 2020

In this episode, Steve discusses how to ensure better digital experiences for your prospects and customers with Avi Mash of Content Square, A Digital Experience Management technology company.

The Keys to Writing Great Personas for CX

Aug. 19, 2020

In this new episode, Steve and Angela discuss all of the aspects of researching and developing better personas for your CX Initiatives.