Science Of CX Episodes
David Horsager: 6 ways to measure trust, close the gaps and confident…
Trust isn’t something we typically think of as having an economic value. But scratch the surface behind the numbers appearing on any company’s balance sheet and trust — or a lack of it — appears everywhere. When trust increas...
The Balance Between Human-Interaction, Epic Cultures and Digitization…
Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how to balance Human-Interactions, Epic Cultures and Digitization. Most companies today have embarked on a journey of Digital Tr...
Dina and Don Ortiz: To Better Grow the Business Try to Solve the Prob…
In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences around the world and especially to the US Troops on bases in many foreign countries with their band. Dina …
Alicia Butler Pierre: Business Operations Were Never Really Sexy...Un…
Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria, Inc. Check out the Sketchnote of this episode with Alicia. Alicia's Bio: Alicia Butler Pierre i...