Science Of CX Episodes
June 24, 2021
David Horsager: 6 ways to measure trust, close the gaps and confident…
Trust isn’t something we typically think of as having an economic value. But scratch the surface behind the numbers appearing on …
June 22, 2021
The Balance Between Human-Interaction, Epic Cultures and Digitization…
Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how to balance Human-Interaction…
May 26, 2021
Dina and Don Ortiz: To Better Grow the Business Try to Solve the Prob…
In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences around the world and e…
May 21, 2021
Business Operations Were Never Really Sexy...Until Now
Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria,…