June 24, 2021
David Horsager: 6 ways to measure trust, close the gaps and confidently look back on your competition
Trust isn’t something we typically think of as having an economic value. But scratch the surface behind the numbers appearing on any company’s balance sheet and trust — or a lack of it — appears everywhere. When trust increas...
Business Strategy Process Improvement
June 22, 2021
The Balance Between Human-Interaction, Epic Cultures and Digitization in CX with Eric Michrowski
Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how to balance Human-Interactions, Epic Cultures and Digitization. Most companies today have embarked on a journey of Digital Tr...
Business Strategy Process Improvement
May 26, 2021
Dina and Don Ortiz: To Better Grow the Business Try to Solve the Problems Not the Symptoms
In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences around the world and especially to the US Troops on bases in many foreign countries with their band. Dina and Don are ...
Business Entrepreneurship Customer Experience Strategy Process Improvement
May 21, 2021
Business Operations Were Never Really Sexy...Until Now
Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria, Inc. Alicia's Bio: Alicia Butler Pierre is the founder and CEO of Equilibria, Inc., a 15-year-o...
Business Customer Experience Busine Strategy Operations Process Improvement