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June 24, 2021

David Horsager: 6 ways to measure trust, close the gaps and confidently look back on your competition

Trust isn’t something we typically think of as having an economic value. But scratch the surface behind the numbers appearing on any company’s balance sheet and trust — or a lack of it — appears everywhere. When trust increas...

Business Strategy Process Improvement

June 22, 2021

The Balance Between Human-Interaction, Epic Cultures and Digitization in CX with Eric Michrowski

Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how to balance Human-Interactions, Epic Cultures and Digitization. Most companies today have embarked on a journey of Digital Tr...

Business Strategy Process Improvement

May 26, 2021

Dina and Don Ortiz: To Better Grow the Business Try to Solve the Problems Not the Symptoms

In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences around the world and especially to the US Troops on bases in many foreign countries with their band. Dina and Don are ...

Business Entrepreneurship Customer Experience Strategy Process Improvement

May 21, 2021

Business Operations Were Never Really Sexy...Until Now

Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria, Inc. Alicia's Bio: Alicia Butler Pierre is the founder and CEO of Equilibria, Inc., a 15-year-o...

Business Customer Experience Busine Strategy Operations Process Improvement