Science Of CX Episodes
June 24, 2021
David Horsager: 6 ways to measure trust, close the gaps and confident…
Trust isn’t something we typically think of as having an economic value. But scratch the surface behind the numbers appearing on …
June 22, 2021
The Balance Between Human-Interaction, Epic Cultures and Digitization…
Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how to balance Human-Interaction…
May 26, 2021
Dina and Don Ortiz: To Better Grow the Business Try to Solve the Prob…
In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences around the world and e…
May 21, 2021
Alicia Butler Pierre: Business Operations Were Never Really Sexy...Un…
Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria,…