Science Of CX Episodes

June 24, 2021

David Horsager: 6 ways to measure trust, close the gaps and confident…

Trust isn’t something we typically think of as having an economic value. But scratch the surface behind the numbers appearing on …

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June 22, 2021

The Balance Between Human-Interaction, Epic Cultures and Digitization…

Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how to balance Human-Interaction…

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May 26, 2021

Dina and Don Ortiz: To Better Grow the Business Try to Solve the Prob…

In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences around the world and e…

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May 21, 2021

Alicia Butler Pierre: Business Operations Were Never Really Sexy...Un…

Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria,…

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