Kelsey Budd: CX Is So Much More Than We Thought

Kelsey Budd is the Group Director of Sales and Customer Experience at Surfacide. 

Surfacide is an organization that focuses on UV disinfection technology. It uses UV light to inactivate dangerous pathogens in order to ensure that they’re not the source of disease transmission amongst staff members or customers. 

The main theme of the show today is about safety, and why it’s important to ensure that employees and clients feel safe when they’re in physical contact with your business premises.

Other key topics discussed include:

• How to be empathetic when dealing with employees
• Agility as a key factor in organizational growth
• Ensuring customers are well trained when handling unfamiliar technology

Links Mentioned

https://www.surfacide.com/ 

OS6YGrFvjwfubTIK920O

scienceofcx@gmail.com

steve@scienceofcx.com