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Science of CX
Sept. 8, 2021

Sujan Patel: Building Products Customers Love

Sujan Patel: Building Products Customers Love


Sujan Patel

In his 14-plus years as a marketer and entrepreneur, Sujan Patel has helped hundreds of companies boost online traffic and sales and strengthen their online brand reputation. Patel is the co-founder of Web Profits and Mailshake.


Some of the topics we cover in today’s episode include;

  • Sujan’s entrepreneurial journey. The obstacles he’s incurred along and his inspirational founding and growth of Mailshake. 
  • How to empower customers, and also turning to CX as an alternative to marketing. 
  • Solving customer problems by understanding friction points in their purchase journey. 
  • Getting to the root cause of major operation blocks in your business
  • What to do and what not to do when  designing products or services. 

Connect with Sujan

Linkedin - https://www.linkedin.com/in/sujanpatel/ 

Twitter - https://twitter.com/sujanpatel?lang=en 

YouTube - https://www.youtube.com/c/sujanpatel 

Website - https://sujanpatel.com/

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