Joining me on the show for the second time now is Jim Tincher.
Jim is a nationally recognized customer experience expert, journey mapper, trainer, speaker, and author.
He sees the world through the eyes of customers, and draws on years of experience, cutting-edge scientific research, and real-world success stories to help audiences understand how to win over customers.
To listen to our previous interview, feel free to listen to episode 31; Determining the Killer Metrics for Your CX Initiative with Jim Tincher
Below are some of the main topics Jim and I discuss on today’s episode.
Connect with Jim
Website - https://heartofthecustomer.com/
LinkedIn - https://www.linkedin.com/in/jimtincher/
Email - Jim@heartofthecustomer.com/