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Science of CX
Sept. 15, 2021

Jake McKee : Community Management. The Bridge That Connects Customers and Businesses.

Jake McKee : Community Management. The Bridge That Connects Customers and Businesses.

Jake McKee is one of the founders of the modern customer community movement. 

A fully accomplished community professional, Jake focuses on designing and executing online community and social engagement programs in corporate and entrepreneurial environments. 


Join us today as we discuss: 

  • How a community can be run by either companies or external fans. 
  • Aligning community goals with business objectives. 
  • How a community blends in a company with customers, in order to make them feel as part of something greater. 
  • Passion. Why you should build communities on your journey towards success. 
  • The generational change in expectations of the customer over time 
  • It’s more than just the numbers. How to build your life and business philosophy based on connection and intuition. 
  • The role of a community in a business environment. 


Connect with Jake


Linkedin - https://www.linkedin.com/in/jakemckee/ 

Twitter - https://twitter.com/jakemckee?lang=en 

Website - https://community5.com/

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