Vance Morris is a former Leader at Walt Disney World. He now shows companies how to increase profits, client retention, and employee engagement by adapting the strategies he learned in over a decade at Walt Disney World.
Main topics addressed in our interview today.
- Theming. The magic that goes into designing a destination as magical as Disney World.
- Plusing - Constant process improvement.
- Systematic magic. Seven magic keys to disnify your business - Looking at Disney's strategies and how you too, can employ the same strategy to grow your business or brand. Some of the tips Vance explains include; Focusing on the details, Service Standards, Safety, Courtesy, and Efficiency.
- Learning how to manage your onstage, and offstage business operations.
- Why businesses need a Customer experience level agreement.
- Simplifying the mission of your business for easier employee engagement.
- Marketing yourself with an intention of evoking emotions.
Connect with Vance.
Website - https://www.deliverservicenow.com/
Podcast - https://podcasts.apple.com/gb/podcast/systematic-magic-with-vance-morris/id1497798575