Welcome to our new website!
Oct. 1, 2021

Vance Morris : Customer Experience the Mouse Would be Proud of

Vance Morris : Customer Experience the Mouse Would be Proud of

Vance Morris is a former Leader at Walt Disney World. He now shows companies how to increase profits, client retention, and employee engagement by adapting the strategies he learned in over a decade at Walt Disney World.

Main topics addressed in our interview today. 

  • Theming. The magic that goes into designing a destination as magical as Disney World. 
  • Plusing - Constant process improvement.
  • Systematic magic. Seven magic keys to disnify your business - Looking at Disney's strategies and how you too, can employ the same strategy to grow your business or brand. Some of the tips Vance explains include; Focusing on the details, Service Standards, Safety, Courtesy, and Efficiency. 
  • Learning how to manage your onstage, and offstage business operations. 
  • Why businesses need a Customer experience level agreement. 
  • Simplifying the mission of your business for easier employee engagement. 
  • Marketing yourself with an intention of evoking emotions. 

Connect with Vance. 

Website - https://www.deliverservicenow.com/ 

Podcast - https://podcasts.apple.com/gb/podcast/systematic-magic-with-vance-morris/id1497798575