Jane is the Senior Director of Product at Intercom. She’s also worked as the Chief Product Officer at Canon and Product Director for Moonpig.com.
Her main Roles revolve around; Product leadership, team leadership, innovation & culture change, and relentless customer focus:
In our interview today, some of the topics we discuss include;
- Conversational engagement and support
- What you as a business leader can expect by implementing conversational cx
- Providing personalized high quality customer support to build ongoing customer loyalty
- The type of businesses that are best suited for Conversational Technology as a strategy.
- Leveraging consumer trends data to keep up with Conversational strategies.
- Relationships with your customers through personalized messenger based experiences.
- Scaling your business without necessarily having to scale your support team.
- The future of conversational relationships.
Connect with Jane
Linkedin - https://www.linkedin.com/in/janehoney/?originalSubdomain=uk
Website - https://www.intercom.com/blog/