Jane Honey : How Will Conversational Tech Impact CX

Sept. 20, 2021

Jane Honey : How Will Conversational Tech Impact CX

Jane Honey : How Will Conversational Tech Impact CX
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Jane is the Senior Director of Product at Intercom. She’s also worked as the Chief Product Officer at Canon and Product Director for Moonpig.com.

Her main Roles revolve around;  Product leadership, team leadership, innovation & culture change, and relentless customer focus: 

In our interview today, some of the topics we discuss include;

  • Conversational engagement and support
  • What you as a business leader can expect by implementing conversational cx
  • Providing personalized high quality customer support to build ongoing customer loyalty
  • The type of businesses that are best suited for Conversational Technology as a strategy. 
  • Leveraging consumer trends data to keep up with Conversational strategies. 
  • Relationships with your customers through personalized messenger based experiences. 
  • Scaling your business without necessarily having to scale your support team. 
  • The future of conversational relationships. 

Connect with Jane

Linkedin - https://www.linkedin.com/in/janehoney/?originalSubdomain=uk 

Website - https://www.intercom.com/blog/