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Science of CX
Aug. 3, 2022

Dr. Michael Young: A Patient Walked into a Hospital...then What?

Dr. Michael Young: A Patient Walked into a Hospital...then What?

Gary, Indiana-born Michael Young spent nearly 30 years as a surgeon while living and practicing medicine in Chicago. He is the author of a memoir/assessment of the current medical system titled The Illness of Medicine: Experiences of Clinical Practice. 

Currently, Dr. Young is on the faculty of the Department of Urology at the University of Illinois at Chicago. Within the department, Dr. Young is the Director of the Division of Urology Innovation and Technology.  

He works with bio-engineering and medical students, Urology residents, and fellows, as they do their research in designing/ developing medical devices and surgical instruments. He has also invented and patented various medical devices. 

In addition to his writing, Dr. Young is also a talented photographer, including underwater photography. 

His fine photographs are seen throughout this site. He is a collector of modern art, a purposeful traveler, and an avid golfer.


Key Takeaways. 

  • Dr. Micheal talks about what got him interested in Medicine and the driving factors that motivated him to write his book; “The illness of medicine”
  • The metrics by which physicians and medical practitioners are measured and how they have changed over the years
  • Is the business side of providing healthcare responsible for some problems that have risen throughout the industry in recent years?
  • The corporate system and the role it plays in crushing the ability of healthcare providers to provide the best services to patients
  • How the system has thwarted the association of doctor-patient relationships and made the experience more robotic, cold, and frustrating
  • Why a lot of practitioners are selling their practices to hospitals or retiring early
  • Dissecting the American healthcare system; Understanding why it is the costliest in the world, and yet its quality still leaves a lot to be desired
  • The role that health insurance  has played in making healthcare services in America more expensive and keeping people in the dark
  • Why doctors no longer have control of their domain; thus leading them to either have to sell out or coalesce into groups


Connect with Dr. Michael

LinkedIn - https://www.linkedin.com/in/michael-young-b445531/ 

Website - https://michaeljyoungmd.com/ 

Amazon - https://www.amazon.com/Illness-Medicine-Michael-Young-M-D/dp/1882383583 

Email - gm@gmbooks.com 

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