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Science of CX

Science Of CX Episodes

April 22, 2022

Reynaldo Santana: Does It Make Sense to Setup a Not For Profit Too?

Reynaldo is a serial entrepreneur, author, speaker and expert in business development, smart real estate and technologies. He enjoys using his tech background to increase value, revenue and create efficient processes. One of ...

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April 20, 2022

Janine Hamner Holman - Unengaged Employees Lead to Very Poor CX

Janine Hamner Holman is an internationally recognized speaker, author, and expert on conscious leadership, organizational development, neurobiology, and what it takes to attract and retain world-class talent. As CEO of the J&...

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April 15, 2022

Joe Welu: FinTech CX Leader Talks on How to Build a Total Solution

Joe Welu is the founder and CEO of Total Expert, the fintech software leader that launched the first customer experience platform purpose-built for modern financial institutions. Since 2015, Joe has led Total Expert's vision,...

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April 13, 2022

Bruno Pešec: Intuition + Insights + Data = Better Decisions

Bruno Pešec helps business leaders innovate profitably. He is the rare innovator who can claim that he's worked on a regulation-defying freight train and an award-winning board game. In addition to his corporate experience wi...

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April 8, 2022

Stormie Andrews: Lead Gen Challenges in a CX-Centric World

Stormie Andrews is the co-founder of Yokel Local, Nevada’s premier inbound marketing agency located in Las Vegas. Since 2010, Yokel Local has helped organizations generate hundreds of millions in revenue by implementing strat...

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April 6, 2022

Terry Begue: You Have My Permission to Nit Pick

Terry Begue is the owner Begue Painting Inc. and the author of “Attract & Keep Customers for Life” As a business owner, International speaker and author, Terry is passionate about helping entrepreneurs and small business owne...

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April 4, 2022

Matt Ward: Is There Anything Better than Word of Mouth

In 2002 Matt began working with business owners through his digital marketing agency, inConcert Web Solutions, to improve their bottom line, gain more clients, and grow their respective businesses. He sold his agency in 2018 ...

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March 30, 2022

Ben Bressington: Unlock the Code to Personality & Influence

Benjamin Bressington is the CEO of Behavior Sales, a leading personality intelligence company. Benjamin is also a speaker and author of multiple books. With the latest book “People Ignorant: Unlocking Success, Confidence & In...

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March 25, 2022

Glenn Rudin: Would You Do Business With You?

Do your potential customers know why they should be buying from your company? Is your Message crystal clear? Glenn has been working in the Sales and Marketing fields for more than 25 years. He specializes in Messaging and Per...

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March 22, 2022

Ravi Pratap: Brands Now Have a Simple Secret Weapon To Win at CX

Ravi Pratap is the co-founder and Chief Technology Officer of Mobstac, a QR code generator and mobile marketing platform, where he is responsible for all technology strategy, product innovation, and engineering execution. Pri...

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March 16, 2022

Heather Bennett: Better Qualified Connections Through Personal Brandi…

Heather H. Bennett is a marketing strategist and personal brand coach that lives and works in Chicago, Illinois. Drawing from over 20 years of experience in brand marketing, research & development and personal branding, Heath...

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March 11, 2022

Will Haire: What Does Success Look Like as an Amazon Seller

Will is the Co-Founder and CEO of BellaVix. He has 8+ years of experience working in eCommerce. Will has also been fortunate to work with Seller Central, Vendor Central, Amazon Advertising Platform, and DSP. Will’s company, B...

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March 9, 2022

Peter Christian: Stories From a Great Career

Peter H. Christian was a founding partner and president of espi, a business consulting firm in Northeastern PA. Previously he was an Executive at Crayola Corporation. He has worked with 300+ clients in business development, p...

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March 4, 2022

Mike Hicks: Evolving Employee Engagement and Experience

Mike Hicks is a B2B software marketing veteran and recognized digital transformation thought leader with 20+ years’ experience leveraging technology to help global teams increase productivity and fuel innovation. As CMO of Be...

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Feb. 28, 2022

Michael Buzinksi: Rule of 26

Michael Buzinski is the Founder and CEO of Buzzbizz Media, an award-winning multimedia and marketing firm dedicated to the needs of small to medium-sized businesses, and nonprofits. He’s a USAF veteran and life-long entrepren...

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Feb. 25, 2022

Michael Unbroken: How to Think Unbroken

Michael’s journey is not dissimilar to that of millions of people around the world. He grew up in chaos. His mother was a drug addict and alcoholic, whilst his father abandoned him when he was barely 2 years old. Michael's …

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Feb. 18, 2022

Howard Tiersky: Winning Digital Customers

Howard Tiersky is the author of the WSJ bestselling book Winning Digital Customers: The Antidote to Irrelevance. He is also the founder of digital transformation agency, FROM, which has won over 100 awards for user experience...

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Feb. 16, 2022

Dr. Lance Knaub: Patient Experience in a Healthcare Business

Dr. Lance Knaub, Best Selling author of The 4% Break-Thru , and founder of Denali Consulting helps entrepreneurs with 6 figure businesses to avoid overwhelm and burnout, and instead create the life they love while they are sc...

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Feb. 11, 2022

Paul Ruppert: Why The Mobile Phone Business Grew at Lightning Speeds

Paul Ruppert is a CPaaS veteran mobile services executive, consultant and holder of 2 tech patents enabling global text messaging. He is a skilled negotiator with 25 years of experience at C-Level messaging, mobile and tech s...

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Feb. 9, 2022

Peter Voss: How a Serial AI Founder Sees the Future of AI

Peter Voss is a Serial Entrepreneur, Engineer, Inventor and a Pioneer in Artificial Intelligence. Peter started in electronics engineering, then fell in love with software. His first major success was developing a comprehensi...

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Feb. 4, 2022

Tom Shapiro: Rethink Lead Generation

Tom Shapiro is a B2B marketing leader bringing you lateral thinking and marketing innovation to unleash growth. Through the years, he has helped clients generate more than one million new business leads. Tom is the Author of ...

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Jan. 31, 2022

Patti Mara: UpSolutions (Customer Experience Before it Was a Term)

In her coaching and her business, Patti Mara is always looking for the “shifting point”—the piece of the puzzle that opens up a new level of results. Patti has spent over 20 years helping companies and individuals take a fres...

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Jan. 28, 2022

Charlotte Crabtree: If You Care Enough About Investing In Your Team's…

Charlotte Crabtree is the founder and head coach at Reflex Coaching. Equine-Facilitated Learning is the main practice that she leverages at her company; A practice where participants (either individually or as a group) work w...

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Jan. 14, 2022

Rama Sreenivasan: Remote Video is the Way to Your Customer's Hearts a…

Rama Sreenivasan is co-founder and CEO of Blitzz - a live, remote video support and inspection platform. Founded in 2017, Blitzz helps companies save time and money by getting things like home inspections, audits, and equipme...

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