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Science of CX

Science Of CX Episodes

March 30, 2022

Ben Bressington: Unlock the Code to Personality & Influence

Benjamin Bressington is the CEO of Behavior Sales, a leading personality intelligence company. Benjamin is also a speaker and author of multiple books. With the latest book “People Ignorant: Unlocking Success, Confidence & In...

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March 25, 2022

Glenn Rudin: Would You Do Business With You?

Do your potential customers know why they should be buying from your company? Is your Message crystal clear? Glenn has been working in the Sales and Marketing fields for more than 25 years. He specializes in Messaging and Per...

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March 22, 2022

Ravi Pratap: Brands Now Have a Simple Secret Weapon To Win at CX

Ravi Pratap is the co-founder and Chief Technology Officer of Mobstac, a QR code generator and mobile marketing platform, where he is responsible for all technology strategy, product innovation, and engineering execution. Pri...

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March 16, 2022

Heather Bennett: Better Qualified Connections Through Personal Brandi…

Heather H. Bennett is a marketing strategist and personal brand coach that lives and works in Chicago, Illinois. Drawing from over 20 years of experience in brand marketing, research & development and personal branding, Heath...

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March 11, 2022

Will Haire: What Does Success Look Like as an Amazon Seller

Will is the Co-Founder and CEO of BellaVix. He has 8+ years of experience working in eCommerce. Will has also been fortunate to work with Seller Central, Vendor Central, Amazon Advertising Platform, and DSP. Will’s company, B...

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March 9, 2022

Peter Christian: Stories From a Great Career

Peter H. Christian was a founding partner and president of espi, a business consulting firm in Northeastern PA. Previously he was an Executive at Crayola Corporation. He has worked with 300+ clients in business development, p...

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March 4, 2022

Mike Hicks: Evolving Employee Engagement and Experience

Mike Hicks is a B2B software marketing veteran and recognized digital transformation thought leader with 20+ years’ experience leveraging technology to help global teams increase productivity and fuel innovation. As CMO of Be...

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Feb. 28, 2022

Michael Buzinksi: Rule of 26

Michael Buzinski is the Founder and CEO of Buzzbizz Media, an award-winning multimedia and marketing firm dedicated to the needs of small to medium-sized businesses, and nonprofits. He’s a USAF veteran and life-long entrepren...

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Feb. 25, 2022

Michael Unbroken: How to Think Unbroken

Michael’s journey is not dissimilar to that of millions of people around the world. He grew up in chaos. His mother was a drug addict and alcoholic, whilst his father abandoned him when he was barely 2 years old. Michael's …

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Feb. 18, 2022

Howard Tiersky: Winning Digital Customers

Howard Tiersky is the author of the WSJ bestselling book Winning Digital Customers: The Antidote to Irrelevance. He is also the founder of digital transformation agency, FROM, which has won over 100 awards for user experience...

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Feb. 16, 2022

Dr. Lance Knaub: Patient Experience in a Healthcare Business

Dr. Lance Knaub, Best Selling author of The 4% Break-Thru , and founder of Denali Consulting helps entrepreneurs with 6 figure businesses to avoid overwhelm and burnout, and instead create the life they love while they are sc...

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Feb. 11, 2022

Paul Ruppert: Why The Mobile Phone Business Grew at Lightning Speeds

Paul Ruppert is a CPaaS veteran mobile services executive, consultant and holder of 2 tech patents enabling global text messaging. He is a skilled negotiator with 25 years of experience at C-Level messaging, mobile and tech s...

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Feb. 9, 2022

Peter Voss: How a Serial AI Founder Sees the Future of AI

Peter Voss is a Serial Entrepreneur, Engineer, Inventor and a Pioneer in Artificial Intelligence. Peter started in electronics engineering, then fell in love with software. His first major success was developing a comprehensi...

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Feb. 4, 2022

Tom Shapiro: Rethink Lead Generation

Tom Shapiro is a B2B marketing leader bringing you lateral thinking and marketing innovation to unleash growth. Through the years, he has helped clients generate more than one million new business leads. Tom is the Author of ...

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Jan. 31, 2022

Patti Mara: UpSolutions (Customer Experience Before it Was a Term)

In her coaching and her business, Patti Mara is always looking for the “shifting point”—the piece of the puzzle that opens up a new level of results. Patti has spent over 20 years helping companies and individuals take a fres...

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Jan. 28, 2022

Charlotte Crabtree: If You Care Enough About Investing In Your Team's…

Charlotte Crabtree is the founder and head coach at Reflex Coaching. Equine-Facilitated Learning is the main practice that she leverages at her company; A practice where participants (either individually or as a group) work w...

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Jan. 14, 2022

Rama Sreenivasan: Remote Video is the Way to Your Customer's Hearts a…

Rama Sreenivasan is co-founder and CEO of Blitzz - a live, remote video support and inspection platform. Founded in 2017, Blitzz helps companies save time and money by getting things like home inspections, audits, and equipme...

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Jan. 12, 2022

Dave Erickson: Service CX - Match Customer Types to the Right Service…

Dave Erickson has 30 years of very diverse business experience covering marketing, sales, branding, licensing, publishing, product development, manufacturing, software development, PR, social media, advertising, SEO, SEM and ...

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Jan. 7, 2022

Mike Malatesta: An Entrepreneur's Career Experiences

Mike loves supporting and helping entrepreneurs bring their dreams to fruition, break through barriers, and achieve massive success. He’s lived in the entrepreneurial shoes since he was 26 and has been through - and still is...

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Jan. 5, 2022

RJ Grinshaw: Art & Science of Business - Intrapreneuship

RJ is the President and CEO for UniFi Equipment Finance; A wholly-owned subsidiary of the Bank of Ann Arbor. RJ joined Bank of Ann Arbor in August 2013 as an Executive Vice President and Chief Sales Officer. With more than …

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Dec. 31, 2021

John's Crazy Socks - Spreading Happiness One Pair of Socks at a Time

John and Mark Cronin are the father-son team that founded John’s Crazy Socks, the world’s largest sock store. John is an entrepreneur who just happens to have Down syndrome. John’s Crazy Socks is an internationally recognized...

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Dec. 29, 2021

Michael Solomon: Ramping Up Your Customer Engagement Machine

Michael Solomon is a professor of marketing in the Haub School of Business at Saint Joseph’s University in Philadelphia. He is also a marketing consultant and published Author of the most widely used book on consumer behavior...

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Dec. 22, 2021

Ryan Warriner: Frameworks to Pitch, Present and Sell

Ryan J. Warriner is the Director and Executive Coach of Professional Presentation Services. With over a decade of professional speaking experience and expertise, Ryan has mastered the science and art of presentations. He has ...

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Dec. 17, 2021

Daniel Blue: How to Develop Trust in Financial Markets

Daniel is an entrepreneur, podcaster, best-selling author, and speaker. He’s the owner of Quest Education, a company that helps entrepreneurs obtain capital for their companies, pay off high interest debt and make money tax f...

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