Dave Erickson: Service CX - Match Customer Types to the Right Service Person

Dave Erickson has 30 years of very diverse business experience covering marketing, sales, branding, licensing, publishing, product development, manufacturing, software development, PR, social media, advertising, SEO, SEM and international business.

A serial entrepreneur, Dave has started and owned business in the USA and Europe, as well as doing extensive business in Asia and even found time to once serve on the board of directors for the Association of Internet Professionals.

Prior to ScreamingBox, he has been a primary partner in building the Fatal1ty gaming brand and licensing program; and has run an internet marketing company he founded in 2002.

Mr. Erickson has a Bachelor of Business Administration with an emphasis in Computers and Business from National University

Key Takeaways.

Connecting with customers in order to understand what they truly need.
Working with detailed and organised clients vs working with new and unaware clients.
How to assess and organize client personality tests.
Building long lasting business relationships.
How to think of your client not just as a customer, but as a business partner.
How changes in technology and consumer behavior directly affects customer and employee experience.
Levering new technology in order to make faster and cheaper business processes

Connect with Dave

LinkedIn - https://www.linkedin.com/in/daveerickson1/

Website - https://screamingbox.com/

Email - dave@screamingbox.com

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scienceofcx@gmail.com

steve@scienceofcx.com