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Science of CX

Science Of CX Episodes

July 26, 2023

Caleb Johnson's Entrepreneurial Journey and Strategies for Success

Meet Caleb Johnson, the inspiring founder of Red Sea Capital, a thriving real estate investment company. Motivated by his mother's struggles and determined to secure a better future, Caleb ventured into the business world. He...

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June 30, 2023

Beau Button: The Science of Retaining Customers

Beau Button has been actively involved with software development since he was 11 years old. He got his start learning about computers around age 9, digging into the hardware side of things first, and eventually picked up soft...

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June 14, 2023

Doug Brown: The Cost of Losing Employees

Doug Brown has had a varied career and has worked in different positions for various companies. In the year 2000, he started a small business to help his kids gain experience in the business world. This small venture grew, an...

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June 7, 2023

Elaina Zuker: The Power of Positive Influence in Business

Elaina Zuker is the president of Elaina Zuker Associates in Montréal, Canada. She has taught seminars to hundreds of employees and managers at major corporations such as AT&T, IBM, American Express and MCI International, and ...

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June 2, 2023

Mike Kaeding: The Importance of Employee Experience in Building a Com…

Mike Kaeding is a residential real estate builder and developer. He’s the CEO of Norhart, and aims at transforming the way apartments are built and managed by incorporating technologies and efficiencies that have revolutioniz...

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May 24, 2023

Paula Courtney: Implementing CX Initiatives Amidst the Current Digita…

Paula Courtney is the CEO of The Verde Group, a leading customer experience consultancy. Her focus is on customer retention and how to quantify the financial risk associated with poor customer experience. Paula’s work involve...

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May 10, 2023

Nicky Billou: Switching From "Expert" to "Thought Leader"

Nicky Billou is a thought leader who believes in the greatness of the human soul and loves in people’s hearts. He acknowledges that entrepreneurs are society's greatest heroes because they have big hearts and big visions to m...

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May 3, 2023

Mike Wittenstein: The Power of Future Stories in Executing Change Man…

Mike Wittenstein founded Storyminers in 2002, serving corporate, medium-size, and start-up organizations. His first professional CX experience was to guide the CX design for McDonald’s digital drive-thru in 1999 while eVision...

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April 26, 2023

Victoria Pelletier: Human-Centered Leadership and Building Strong Cul…

Victoria Pelletier is a highly successful executive with a compelling story of achievement in the corporate world. In her interview on The Science of CX Podcast, she shares her insights on the changing landscape of workforces...

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April 19, 2023

Rick Elmore: Solid Customer Retention and Acquisition Systems

Rick Elmore is an entrepreneur, sales, and marketing expert. As the Founder and CEO of Simply Noted, Rick developed a proprietary technology that puts real pen and ink to paper to scale handwritten communication, helping busi...

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April 12, 2023

David Fradin: Successfully Launching a New Product

David Fradin has trained thousands of managers throughout the world. He infuses his workshops with insights and experiences gained as a product leader at companies like Apple & HP. He was classically trained as an HP Product ...

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April 7, 2023

Brian Gregory: Generating the Right Emotions in Your Clients

Brian Gregory is the Founder and ceo of Admanity.com and creator of the breakthrough algorithm behind the admanity®protocol. He is also a former 20-year publisher of large, citywide magazines in the Phoenix market as well as ...

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March 29, 2023

Tyler Horsley: Constructing a Successful Marketing Campaign

Tyler Horsley, Founder and CEO of Nuclear Networking has worked in technology and performance marketing for 13 years. He spent his first career before building Nuclear Networking working in service and federal intelligence a...

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March 15, 2023

Vinnie Potestivo: Rise Of The Television And Podcasting Landscape

Vinnie Potestivo is an Emmy Award-winning media advisor with a 25 years track record of guiding personal brands and founder-led businesses to new heights through strategic content distribution, brand visibility, and media rea...

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March 8, 2023

Dan Sahar: Knowledge Management For Enhanced Work Perfomance

Dan is Guidde's co-founder and an entrepreneur having walked the path as a founder and operator at multiple startups and large corporations over his 20-year career. Prior to Guidde, Dan served as the VP of Product and first b...

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March 1, 2023

Rob Broadhead: Service Delivery By Understanding Your Customer's Needs

Rob is a seasoned software developer and technology professional. His background includes over 30 years of design, development, and solution creation. In the past, Rob's roles have included staff developer, director of develo...

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Feb. 15, 2023

John Livesay: Connecting With Your Audience Through Storytelling

John Livesay, aka The Pitch Whisperer, is an incredible keynote speaker. His TEDx talk: "Be The Lifeguard of Your Own Life" has over 1,000,000 views and was featured on Larry King’s Show. He prides himself in having the innat...

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Feb. 8, 2023

Amanda Ono: Maximizing Your Employees’ Performance Abilities

Amanda Ono has spent her career learning to maximize a company's most valuable investment — its people. Boasting over 20 years of international experience in organizational development, HR consulting, and change management, s...

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Feb. 1, 2023

Soon Yu: Leveraging Friction as a Tool For Customer Retention

Soon Yu is an international speaker, award-winning, and best-selling author on branding, innovation, and design. He is also a Forbes contributor who has been featured in the Wall Street Journal, Washington Post, Entrepreneur ...

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Jan. 25, 2023

Jen Du Plessis: Systems and Methods To Help Scale Your Business

Jen is referred to as the leading expert in creating world-class teams. She works with high-achieving leaders and entrepreneurs who are stuck at 6-figures and want to reach 7-figures per year. Through her masterminds and priv...

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Jan. 18, 2023

Bill Price: Simple Strategies for Massive Customer Success

Bill Price was Amazon’s first global vice president of customer service and is the founder and president of Driva Solutions, a consultancy dedicated to creating highly effective customer contact strategies and operations. He ...

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Jan. 4, 2023

Shane Mahoney: You Can’t Put a Price on Memorable Experiences

Shane Mahoney is the founder and CEO of Lugos Travel - a travel agency built around exceptional service, knowledge, style, and sophistication. Shane started Lugos Travel to pursue his passion for interesting vacations. He fel...

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Dec. 20, 2022

Jamie Bartlett: Having Your Customer’s Financial Interest At Heart

Jamie Barlett founded PolyPay in 2013 to provide businesses with a partner who offers them honesty, transparency, customer support, and savings for merchant processing. She draws on her experience in consulting, finance, HR, ...

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Dec. 14, 2022

Simon Severino: A Marketing Blueprint To Wow Your Customers

Simon Severino helps business owners in SaaS and Services run their companies more effectively which results in sales that soar. Trusted by Google, Roche, Consilience Ventures, Amgen, and AbbVie, Simon is the creator of the S...

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