Science Of CX Episodes

In this week's episode Steve gives an overview of Panviva's latest eBook 'Build a Better CX', showcasing some of the top CX influencers in the industry.

This week Steve and Angela discuss the disruption of the food service industry and examine some ways local businesses have been handling the curbside customer experience.

This week Steve welcomes our new co-host Angela Simpson and her 25+ years of healthcare experience to the Science of CX. In their first episode together, they discuss tips for managing a productive remote workforce.

This week Steve interviews Luke Jamieson of Playfulli to talk about how we can use gamification and microlearning to engage teams while working remotely.

In this episode Steve addresses the alarming statistic that only 53% of employees feel engaged at work, and also gives a few helpful tips for how your organization can improve employee engagement with great CX.

In a new series investigating how COVID-19 is changing the healthcare landscape, Steve talks with NH-based physical therapist Dr. Brett Ashenfelter.

Steve shares some important Customer Experience strategies for maintaining your customer experience during the COVID-19 epidemic.

In this episode Steve discusses how to turn CX into a competitive advantage by being memorable and remarkable.

In this episode Steve helps you identify some common CX pitfalls in the customer buying process, and how to avoid them. You can view the infographic referenced in this podcast here: https://marketing.panviva.com/acton/media/1...

This week's podcast looks at the different business situations where an organization can benefit from focusing on CX.

A special Valentine's Day episode on the conditions that let us fall in love with a brand.

In this episode Steve explains 7 practical steps to elevating your company's customer experience.

In the premiere episode of The Science of CX, Steve defines the difference between customer service and customer experience.