Science of CX
Sept. 30, 2020
The Changing Landscape in Healthcare Contact Centers with Gordon Schleffer
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How to Make Remote Working Work with Clare Price
Employee Experience is Embedded into CX
Healthcare Adapting in the Age of COVID-19: Physical Therapy with Dr. Brett Ashenfelter
How to Identify CX Leaks
Indrek Vainu: Conversational AI - Hype or CX Success - Let's Talk about That!
How To Gain Critical Technical Fluency to Prevent Blindsides in Business with Aman Y. Agarawal
David Horsager: 6 ways to measure trust, close the gaps and confidently look back on your competition
The Balance Between Human-Interaction, Epic Cultures and Digitization in CX with Eric Michrowski
Jesse Purewal: Building Brands With Purpose
Sydney Wong: Hidden Gems of Successful Entrepreneurship
Jeff Tobe: Coloring Outside the Lines: Creating a NEW CX Experience
Monique Idemudia: Uncover the Digital Deficiencies In Your Business To Grow
How Does the Gig Economy Create Great Experiences w/Greg Kihlström
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Customer Experience (8)
Process Improvement (4)