The Changing Landscape in Healthcare Contact Centers with Gordon Schleffer

Sept. 30, 2020

The Changing Landscape in Healthcare Contact Centers with Gordon Schleffer

The Changing Landscape in Healthcare Contact Centers with Gordon Schleffer

In this episode of ScienceOfCX, I was sit down with Gordon Schleffer, VP of Customer Care at Magellan Health and chat about how healthcare is changing in 2020. We talk about everything from hiring, training, Work From Home, Employee Engagement and Experience to process, knowledge and technology.

Listen in and join the conversation around healthcare's future.

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