In this episode of ScienceOfCX, I was sit down with Gordon Schleffer, VP of Customer Care at Magellan Health and chat about how healthcare is changing in 2020. We talk about everything from hiring, training, Work From Home, Employee Engagement and Experience to process, knowledge and technology.
Listen in and join the conversation around healthcare's future.
Here are some great episodes to start with. Or, check out episodes by topic.