In this episode of #ScienceofCX, Steve and Angela caught up with the very busy Jeanne Bliss of Customer Bliss and had a wonderful conversation about her views on Customer Experience. Jeanne is known as the Godmother of CX, so it was fitting to dig deep into her thoughts and expertise in this knowledge-filled episode.
Link to Amazon for Jeanne's Books:
Chief Customer Officer
Chief Customer Officer 2.0
Would you Do That to Your Mother
I love You More Than my Dog