The buying process is more complex than ever before. Consumers are bombarded with information from a variety of sources and in many different formats. In addition, buyers and product manufacturers are dealing with an increasingly fragmented market w…

"Always give people more than they expect to get" Contact centers drive the post-sale journey by keeping customers happy and coming back for more. In 2023, contact centers will continue to be the main driver of the customer experience across indust…

"WHAT'S CAUSING ALL THE FRICTION FOR OUR CUSTOMERS?" Are we making it harder for our customers to do business with us? This question is being asked more and more as businesses struggle to keep up with the ever-changing customer expectations. Custom…

To the Customer, you are the Company. The relationship between businesses and their customers is complex. On the one hand, a business will try to find ways of making their product more appealing to potential customers, so that they’ll be more…

Success is not final, failure is not fatal, it is the courage to continue that counts.               -Winston Churchill Top 10 Common Sense Pieces of Advice That Will Make Your Company a Dream to Work With. …

Culture is what motivates and retains talented employees Culture is a complex concept, but it is important to understand its impact on your business. Culture is something that can be difficult to define, but it is something that is essential to an…

Customer will want to talk to you if they believe you can solve their problems Today, as businesses continue to transform in the digital age, contact centers are playing a more significant role than ever before. They have become the hub of many lea…

Customer Experience is the new Marketing. Nowadays, the best practices for customer experience (CX) are found in blog posts, seminars, and podcasts. Depending on the episode’s frequency, listeners can learn more about the latest trends and al…

Effective onboarding can help build a strong foundation. Customers expect your services and products to solve their needs in more ways than one. When businesses are unable to deliver the proper experience, dissatisfied customers consider other outl…

If you are not taking care of your customers, your competitor will. When a customer tries your product for the first time, likes it, and goes as far as to recommend it to their network, that's a classic case of customer loyalty. Several businesses …