Science Of CX Episodes

March 15, 2023

Vinnie Potestivo: Rise Of The Television And Podcasting Landscape

Vinnie Potestivo is an Emmy Award-winning media advisor with a 25 years track record of guiding personal brands and founder-led businesses to new heights through strategic content distribution, brand visibility, and media rea...

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March 8, 2023

Dan Sahar: Knowledge Management For Enhanced Work Perfomance

Dan is Guidde's co-founder and an entrepreneur having walked the path as a founder and operator at multiple startups and large corporations over his 20-year career. Prior to Guidde, Dan served as the VP of Product and first b...

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March 1, 2023

Rob Broadhead: Service Delivery By Understanding Your Customer's Needs

Rob is a seasoned software developer and technology professional. His background includes over 30 years of design, development, and solution creation. In the past, Rob's roles have included staff developer, director of develo...

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Feb. 15, 2023

John Livesay: Connecting With Your Audience Through Storytelling

John Livesay, aka The Pitch Whisperer, is an incredible keynote speaker. His TEDx talk: "Be The Lifeguard of Your Own Life" has over 1,000,000 views and was featured on Larry King’s Show. He prides himself in having the innat...

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Feb. 8, 2023

Amanda Ono: Maximizing Your Employees’ Performance Abilities

Amanda Ono has spent her career learning to maximize a company's most valuable investment — its people. Boasting over 20 years of international experience in organizational development, HR consulting, and change management, s...

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Feb. 1, 2023

Soon Yu: Leveraging Friction as a Tool For Customer Retention

Soon Yu is an international speaker, award-winning, and best-selling author on branding, innovation, and design. He is also a Forbes contributor who has been featured in the Wall Street Journal, Washington Post, Entrepreneur ...

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Jan. 25, 2023

Jen Du Plessis: Systems and Methods To Help Scale Your Business

Jen is referred to as the leading expert in creating world-class teams. She works with high-achieving leaders and entrepreneurs who are stuck at 6-figures and want to reach 7-figures per year. Through her masterminds and priv...

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Jan. 18, 2023

Bill Price: Simple Strategies for Massive Customer Success

Bill Price was Amazon’s first global vice president of customer service and is the founder and president of Driva Solutions, a consultancy dedicated to creating highly effective customer contact strategies and operations. He ...

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Jan. 4, 2023

Shane Mahoney: You Can’t Put a Price on Memorable Experiences

Shane Mahoney is the founder and CEO of Lugos Travel - a travel agency built around exceptional service, knowledge, style, and sophistication. Shane started Lugos Travel to pursue his passion for interesting vacations. He fel...

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Dec. 20, 2022

Jamie Bartlett: Having Your Customer’s Financial Interest At Heart

Jamie Barlett founded PolyPay in 2013 to provide businesses with a partner who offers them honesty, transparency, customer support, and savings for merchant processing. She draws on her experience in consulting, finance, HR, ...

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Dec. 14, 2022

Simon Severino: A Marketing Blueprint To Wow Your Customers

Simon Severino helps business owners in SaaS and Services run their companies more effectively which results in sales that soar. Trusted by Google, Roche, Consilience Ventures, Amgen, and AbbVie, Simon is the creator of the S...

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Dec. 7, 2022

Dr. Vic Manzo: Hacking Your Mental Belief Systems

Dr. Vic is a Business Mindset Coach, Certified Pediatric Chiropractor, 3x Author, Podcaster, and Speaker. He has been a practicing Chiropractor for the past 12 years and a Business Mindset Coach for the past three and a half ...

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Nov. 30, 2022

Karl Yaacoub: The Value Creation Process In Business

Karl Yaacoub is a former private equity and investment banking professional. He is the author of The Game of Value Creation, in which he explains how blue chip companies and private equity investors approach value creation th...

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Nov. 23, 2022

Brandon Neely: The Business Ownership Experience

Brandon Neely is an entrepreneur, Profit First, and Bank On Yourself Professional, and the co-host of Wealth Wisdom Financial Podcast with his wife Amanda Neely. They founded and managed Overflow Coffee Bar, L3C from 2008 thr...

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Nov. 16, 2022

Mark Ross-Smith: Loyalty Programs as a way of Wowing your Customers

Mark ‘Mr. Loyalty’ Ross-Smith, is an award-winning global airline loyalty industry leader, and the CEO & Co-founder at Loyalty Data Co, the parent brand of Mark’s experience in airlines runs deep as he previo...

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Nov. 9, 2022

Brandi Bennett: A Culture of Safely Securing Your Customers

Brandi is a passionate and positive leader focused on optimal customer experience. A true cx guru, she has extensive knowledge in building and maintaining relationships, process improvement, and customer satisfaction. Brandi ...

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Nov. 2, 2022

Ilenia Vidili: Developing a Customer Centric Mindset

Ilenia Vidili is a passionate customer-centricity advisor, author, and keynote speaker. She’s conducted corporate marketing for NEC, Bayer, ARM, and a broad range of start-ups, and today she is the founder of a consultancy an...

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Oct. 19, 2022

Jonathan Schroyer: Engaging Your Customers Every Step Of The Way

Jonathan Shroyer is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing, and offshoring consulting firm. Arise acquired Officium Labs, a company he co-founded, last Nove...

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Oct. 12, 2022

Liz Wilcox: Emails Guaranteed To Convert Your Leads Into Raving Fans

The Fresh Princess of Email Marketing, Liz Wilcox is an Email Strategist and Keynote Speaker showing small businesses how to build online relationships + make real money with emails. She’s best known for her 1800+ users membe...

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Oct. 5, 2022

Seth Earley: Successfully Integrating AI Systems Into Your Business

As an expert with 20+ years of experience in Knowledge Strategy, Data and Information Architecture, and Information Findability solutions, Seth has worked with a diverse roster of Fortune 1000 companies; helping them to achie...

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Sept. 28, 2022

Andrew Woglemuth: Disrupting Your Market Niche

Andrew Wolgemuth founded Wove to recreate the way couples buy engagement rings in a highly traditional and outdated industry. He grew up in an entrepreneurial environment working at his parent jewelry company in Lancaster, PA...

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Sept. 21, 2022

Dan Balcauski: Product Pricing As A Tool & Key Indicator For Business…

Dan Balcauski is the founder and Principal Consultant at Product Tranquility, a consulting firm that helps SaaS business leaders accelerate their product growth and increase customer loyalty. He’s an expert in digital marketi...

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Sept. 14, 2022

Eliav Cohen: Integrating Chatbot Technology For Effective Customer Ac…

Eliav Cohen is a hot air balloon pilot and founder of The Bot Lab. Having Helium and Drift, the top chatbot platforms in the world, Eliav and his company help organizations set up AI chatbots to deliver amazing customer exper...

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Sept. 7, 2022

Jim Longo: The Evolution Of Market Research Into An Indespensable Cus…

Jim is the Chief Strategy Officer at, and a highly connected thought leader and popular international speaker in the market research industry. As a manager, Jim’s deep knowledge and innovative thinking is an invalu...

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