Science Of CX Episodes

Craig Tucker is the visionary behind Vern AI, the cutting-edge Virtual Emotion Resource Network. Holding a BA and MA from Michigan State University and having pursued a PhD for three years, Craig has an extensive academic bac...

Daniel Tribby is a dynamic leader and entrepreneur who has made a significant impact in the realm of private healthcare. With a deep understanding of the challenges healthcare providers face, Daniel authored a comprehensive g...

Amy Brown is the founder and CEO of Authenticx, a groundbreaking software platform that revolutionizes healthcare by analyzing and activating patients' voices at scale. With a career spanning decades in the healthcare industr...

Margie Oleson is a renowned expert in team performance and organizational dynamics, specializing in helping teams achieve high levels of productivity and growth. With a background in psychology and organizational development,...

Chris Wood is a seasoned expert in customer experience (CX) transformation, with a focus on leveraging technology to enhance human connections and empathy in customer interactions. With a career spanning over two decades, Chr...

Swire Ho is a seasoned expert in promotional marketing and customer experience strategies, known for his innovative approaches to enhancing brand visibility and engagement. With a deep understanding of trade show dynamics and...

Tina Lopez is a seasoned solopreneur and digital content creator known for her innovative approach to building successful online businesses. With a background in coaching and a passion for helping others achieve their entrepr...

Sara Caldwell is the Global Head of Customer Success and Experience at Dovetail, where she brings a wealth of experience in customer service, gleaned from her tenure at Asana, Reforge, and Neverwhere. With a passion for nurtu...

Kristin Zhivago is a seasoned business consultant, author, and thought leader specializing in customer-centric marketing strategies and revenue growth. Kristin is best known for her expertise in understanding and mapping the ...

Greg DeVore is a seasoned expert in the field of knowledge transfer and customer experience. As the co-founder of ScreenSteps, a company dedicated to revolutionizing the way organizations share knowledge, Greg brings a wealth...

Megan Burns is a seasoned expert in the field of Customer Experience and the Founder of Experience Enterprises. With a background as a software engineer, Megan brings a unique perspective to CX, focusing on the intersection o...

Christophe Martel is a recognized thought leader and expert in the field of employee and customer experience. With a keen focus on understanding and mitigating the impact of "work friction," Christophe has dedicated his caree...

Hakan Yurdakul is a seasoned marketer turned entrepreneur with a career spanning 17 years, commencing at Unilever. His roots in brand management, marketing, and business strategy have grown from bustling Istanbul to the globa...

Chris Wallace is a seasoned expert in driving organizational change and enhancing customer experience through effective communication strategies. As the Founder of The InnerView Group and Infront Insights, Chris leverages his...

Dr. Jonathan Baktari is a distinguished figure at the intersection of medicine, entrepreneurship, and leadership. With over 20 years of experience, he has made a significant impact as a triple board-certified physician specia...

Declan Ivory is a seasoned leader in the realm of customer support and experience, bringing over 30 years of expertise to the table. As the Vice President of Customer Support at Intercom, he stands at the forefront of leverag...

Nikola Mrkšić is a visionary entrepreneur and expert in the field of conversational AI. As the co-founder and CEO of PolyAI, Nikola is at the forefront of revolutionizing customer experience through cutting-edge voice assista...

Enrico Biscaro, a distinguished executive with a rich background in global business management, is a beacon for leadership and team development. With a career spanning 15 years, Enrico has left an indelible mark on businesses...

Chip Kahn is a seasoned expert in the realm of customer experience technology, bringing a wealth of knowledge and experience to the forefront. As the representative of Ovation, a company specializing in customer journey orche...

Valentin Radu is a seasoned entrepreneur, customer experience (CX) expert, and the founder of CVO Academy and OmniConvert. With a background in e-commerce, Valentin has leveraged his extensive experience to help thousands of ...

Micah Peterson is a seasoned expert in the realm of knowledge management, with a passion for optimizing customer experiences through effective process documentation. As the representative of ProcedureFlow, a company specializ...

Mary Kathryn Johnson, is a seasoned expert in the realm of conversational AI and chatbots. With a career spanning from 2017, she has witnessed and actively contributed to the evolution of technology in customer interactions. ...

This episode of the Science of CX: Get ready for an exhilarating discussion with distinguished professor Robin Landa as she unveils her groundbreaking ideation framework, the three g's (goal, gap, and gain). Join host Steve Pappas as they explore the power of creativity, problem-solving, and strate…

Tyler Pigott, a seasoned expert in marketing strategy and brand development, is the Founder and CEO of Lone Fir Creative. With a passion for helping businesses excel in the digital landscape, Tyler has built his career on und...