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Science of CX

Blog and Other Thoughts

Jan. 25, 2022

How Can You Engage All Employees to Follow the New CX Strategy?

You can't buy engagement. You have to build engagement. Employees are the heart of any business, yours included. To maintain a high customer experience (CX) rate, you need to empower your employees with the right strategy. If properly motivated, th…

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Jan. 18, 2022

How Often Should You Seek Customer Feedback, and Should You Pay for It?

We all need people who will give us feedback. That's how we improve. One thing that consumers love other than buying or using a product/service is sharing their thoughts on the said product or service. Let's say you operated a ride share company wi…

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Jan. 11, 2022

How to Build Your Core CX Team

If everyone is moving forward together, then success takes care of itself. The year is 2022 and most businesses are exploring several ways to upscale their customer experience. Yours should too. Satisfying a customer means that you've done a good j…

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Jan. 4, 2022

How Can You Get a Customer's Attention and Keep their Attention?

Paying attention is the most basic and profound expression of Respect. Have you ever wondered why successful businesses stay “successful”? Well, it's because those businesses understand how important it is to develop several strategies …

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Dec. 28, 2021

What Factors Beyond Your Control or Awareness can Affect Your Customer's Experiences?

All of your customers are partners in your mission. Last year, every business and customer had to endure the worst of the coronavirus, particularly in service delivery. Not only were delays in the delivery of products and services heightened, but b…

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Dec. 5, 2021

Operate Your Business at Digital Era Speeds

  It's no longer the big beating the small, but the fast beating the slow. Since 2020, we have witnessed a rapid growth in the incorporation of modern-day technologies and techniques geared towards improving the productivity of workers while …

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Nov. 23, 2021

How to Create CX Maniac Employees

  Gone are the days of believing that only the front desk staff, customer care representatives, and marketing team can influence a customer’s perception of your business. Customer experience continues to evolve, so you must learn about…

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Nov. 16, 2021

Start with the Customer, not the Product or Service

If you want to succeed as a business owner or leader, you must place the customer's needs above all other needs. As a business owner, you rely on sales to increase revenue. Who is the only party that guarantees your sales? The customer. The custome…

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