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Science of CX
Nov. 3, 2021

Paul Cowan: Human Interactions and Relationships Never Go Our of Style

Paul Cowan: Human Interactions and Relationships Never Go Our of Style

advertising agencies before opening his own agency. 

As a psychotherapist, Paul has worked with individuals and couples & also consulted with teams and organizations. Specialising in client relationships, he now works internationally to facilitate change between agencies and their clients.

Key Takeaways. 

  • Staying in control when it comes to direct relations with your customers. Becoming aware of the power of your negative voice and how to negate it
  • Productivity tips. Managing the system and managing the self  for better performance in the new virtual world.  
  • Optimism bias and how it blinds people from seeing what the real problem is 
  • Rating your performance as a company. 

Connect with Paul 

Website - https://paulcowan.com/ 

LinkedIn - https://www.linkedin.com/in/paul-cowan-154208/ 

Book - https://www.amazon.com/Connecting-Clients-rewarding-longer-lasting-relationships/dp/0857198599 


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