Frederic Durand

Hi Steve,

I've been across your Matchmaker profile and I’m reaching out as I believe Frederic Durand, Founder & CEO of Diabolocom.com, could be an exciting guest for your podcast.

With over 20 years of experience in Customer Experience (CX) and Customer Service Success (CS), Frederic has helped global brands like Mitsubishi Electric, Nikon, and Brinks reduce churn, boost retention, and scale their customer operations using AI-powered solutions.

Frederic can share actionable insights on different topics:
Focus on CX behavior at international level
How AI is transforming Customer Success to drive retention and loyalty.
Leveraging customer data to create predictive and proactive success strategies.
The evolving role of CS in today’s digital and AI-driven business landscape.

With a global footprint spanning the U.S., Europe, Asia and beyond, Frederic brings a deep understanding of diverse markets and customer behaviors. He’d be happy to dive into different topics about CX and how CS leaders can stay ahead of trends and maximize customer lifetime value.

Would you be open to featuring Frederic on the Podcast?

Looking forward to your thoughts!

Best regards,
Raghib,
Podcagent.com,