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Science of CX
Oct. 29, 2021

David Horsager: 6 ways to measure trust, close the gaps and confidently look back on your competition

David Horsager: 6 ways to measure trust, close the gaps and confidently look back on your competition

David is an entrepreneur, professor, Keynote speaker, and the author of a best selling leadership book; The Trust Edge.  His work has been featured in prominent publications including Fast Company, Forbes, New York Post  and more.


David also runs Trust Edge Leadership Institute whose mission is to develop trusted leaders and organizations. 


Key Takeaways. 


  • The business definition of trust, and why it can be your best marketing strategy. 
  • The 8 pillars of trust. Growing people and organizations through research, consulting, training and actionable resources. 
  • How to be a monopoly and remain at the top
  • The importance of clarity and how companies can use it to build trust among their customers
  • How to internally address the issues of lack of trust between; a. The customer and the company  and b. The company and its employees



Connect with David


LinkedIn - https://www.linkedin.com/in/dhorsager/


Instagram - https://www.instagram.com/davidhorsager/


Twitter - https://twitter.com/DavidHorsager


Website - https://davidhorsager.com/


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