Peter Iansek is the co-founder and CEO of Operative Intelligence, an organization focused on helping contact centers identify the reality of why their customers are contacting; thus leading to consistently better decision making and customer outcomes at scale.
As business leaders, we have a very good grasp of the work we do for customers ‘the what’ but what is far more challenging to unearth is ‘the why’.
The Why allows us to understand the true root cause drivers of our customers’ contacts, enabling us to enact preventative measures to address avoidable customer interactions and be far more proactive in our service delivery.
Lack of a reliable and easy way to analyze contact center data and discover actionable insights, was the motivation behind why Peter built Operative Intelligence to solve the problem.
Connect with Peter
Website - https://www.operativeintelligence.com/
Linkedin - https://www.linkedin.com/in/peteriansek/
Email - firstname.lastname@example.org